IT Services Technician
Tasks
- Adhere to IT security protocols
- Back up systems
- Document service requests
- Escalate unresolved issues
- Install software
- Maintain IT knowledge base
- Manage ticketing system requests
- Perform routine system maintenance
- Provide first-line technical support
- Reset passwords
- Set up user accounts
- Set up workstations for onboarding
- Support employee offboarding
- Support employee onboarding
- Troubleshoot hardware issues
- Troubleshoot network issues
- Troubleshoot software issues
- Update software
Perks/Benefits
Skills/Tech-stack
Active Directory | DHCP | DNS | IT Service Management | IT service | MacOS | Microsoft Office | Microsoft Office Suite | Office Suite | Service Management | TCPIP | Ticketing systems | Windows
Education
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