Director of Embedded Services
Tasks
- Collaborate cross-functionally
- Conduct customer reviews
- Conduct performance reviews
- Coordinate with OEM
- Create and maintain dashboards
- Define scope of work
- Develop support solutions
- Ensure service quality
- Ensure team training
- Escalate customer concerns
- Handle PTO and travel
- Lead customer relationships
- Maintain on-site presence
- Maintain vendor relationships
- Manage and develop team
- Manage equipment lifecycle
- Manage performance and standards
- Manage projects
- Model company values
- Operationalize processes
- Oversee communication
- Oversee hiring and onboarding
- Participate in meetings
- Promote continuous improvement
- Provide strategic guidance
- Support organizational initiatives
- Support outside normal hours
- Travel for relationships
Perks/Benefits
- Awesome workplace culture
- Birthday leave
- Community service day
- Dental benefits
- Flexible spending account
- Health savings account
- Life insurance
- Matching 401k
- Medical benefits
- Paid time off
- Prescription drug benefits
- Vision benefits
- We Care Friday
Skills/Tech-stack
Communication skills | Cross-Functional Collaboration | Cross-functional | Customer Relationship Management | Customer relationship | Data Analysis | EOS | Functional collaboration | GGoB | Leadership | Lean | Operational Management | Performance Metrics | Process Improvement | Relationship Management | Service Management | Team Management | Technical Service | Technical service management | Vendor management
Education
N/A
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