Associate Director, Analytics

About Understood

Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive. 

Having a shared commitment to our values is a key factor in any hire we make. We have five core values: 

1. Continuously learn.
2. Act with intention.
3. Champion difference.
4. Inspire change.
5. Grow together. 

Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential. 

To learn more about Understood, please visit: www.understood.org.

Who you are 

To advance Understood’s mission and to further our impact, we’re hiring an Associate Director of Analytics, reporting to our Head of Data, Analytics, and Insights. This is a key position where you will drive actionable insights across marketing, product, and advancement. The ideal candidate will be highly skilled in setting organizational and team wide goals, leveraging data to inform strategic decisions, and being an excellent data storyteller. In this role, you will both manage and mentor a team of analysts while still contributing directly to the important work of the team.

What you’ll do

• Own the communication and socialization of actionable insights and findings throughout the organization in a simple and intuitive narrative format. 
• Lead, mentor, and inspire a high-performing team of analysts.
• Partner with product, marketing, and advancement teams to define success metrics, establish reporting frameworks, and deliver actionable insights.
• Lead the design and implementation of advanced analytics models to understand user behaviors, understand marketing attribution, and optimize user pathways.
• Support experimentation (A/B testing) and personalization efforts, including test design, analysis, and insights to inform product and marketing strategies.
• Use statistical techniques and data modeling to forecast outcomes, set organization and team wide goals, and evaluate the performance of initiatives.
• Identify net new opportunities to improve the user experience and drive business outcomes through analytics and data storytelling.
• Advocate for a data-driven culture, fostering cross-functional collaboration and ensuring data accuracy, accessibility, and usability across teams.

Must-haves 

• 6-8 years of experience in analytics, with a proven ability to partner with senior executives and translate business questions into actionable insights. 
• 2+ years of demonstrated success in managing analytics teams, including experience leading teams of analysts across multiple functions. 
• Expertise in managing analytics projects end-to-end, delivering clear, actionable recommendations with measurable business outcomes. 
• Strong data storytelling skills, with the ability to distill complex data into compelling narratives for stakeholders at all levels. 
• Experience in setting organizational, team, and project level success metrics
• Deep knowledge of SQL and proficiency in analytics tools like Python, R, or similar platforms; experience with Looker is a plus. 
• A passion for diving deep into data, collaborating across teams, and taking action to solve tough challenges.
• Committed to embodying and being a steward of our commitment to diversity, equity, inclusion, and belonging. 

Nice-to-haves

• Experience with marketing analytics and marketing models such as MTA 
• Experience with implementing enterprise BI tooling (Looker preferred)
• Experience with chatbot technologies and frameworks, such as OpenAI, LangChain, and LangSmith

The base salary range for this role is minimum $180,000–$200,000 maximum, depending on years of experience and qualifications. We offer a comprehensive benefits package that supports wellness for our team members and their families. You can learn more about our benefits and offerings.

Understood.org does not sponsor applicants for work visas or legal permanent residence, including providing assistance with STEM OPT extensions.

Commitment to diversity, equity, and inclusion

Understood encourages individuals of all learning styles and ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.

Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.

For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive function challenges, nonverbal learning disabilities, processing issues, and more, please visit www.understood.org.

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