Senior Associate - Customer Team - Mount Sinai Solutions

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation and Top 20 national ranking for both care quality and research/education. Our health system has ~50,000 employees working together to provide care for millions of patients each year.

Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving Commercially insured patients, whether through direct contracting with employers and unions, or via partnerships with companies that serve them. We currently serve over 450,000 patients in the New York area, via 35+ customers and 10+ partners, and a wide range of products ranging from virtual navigation services to specialty care products to worksite health centers.

We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:  

⦁    Are comfortable “playing up” and “playing down” as needed to accomplish business objectives 
⦁    Work productively amidst ambiguity
⦁    Thrive in fast-paced work environments
⦁    Seek to improve the status quo  
 

The Senior Associate - Customer Team will play a key role in driving the growth and success of Mount Sinai Solution's direct customer relationships while supporting new growth opportunities through direct-to-union, employer, and/or partner sales or account management. The Senior Associate will serve as the customer’s advocate, ensuring we meet their needs while aligning Mount Sinai Solution’s offerings to deliver superior outcomes and enhanced market share.

This position provides a unique opportunity to manage and grow high revenue accounts, contribute to sales strategy and operations, and shape go-to-market initiatives. Additionally, the Senior Associate will provide valuable feedback to product development and strategic operations, representing the voice of the customer. The role is highly visible, offering significant opportunities to engage with senior leadership within the Mount Sinai Health System and key stakeholders across the healthcare industry. 
 

Strategic Account Management
⦁    Lead the growth and optimization of medium to jumbo accounts, working with large employers,union groups, and/or partners
⦁    Effectively manage and support the day-to-day needs across a portfolio of customers in order to elevate the member’s care experience and earn the trust of our customers
⦁    Develop, present and execute across strategic growth initiatives, ensuring alignment with customer goals and Mount Sinai’s objectives
⦁    Collaborate across functional teams including Analytics, Product and Operations, to exceed customer expectations and anticipate future needs.
⦁    Serve as a key liaison across Mount Sinai to ensure a seamless experience for our customer and their members

Account Sales
⦁    Provide critical inputs to Mount Sinai’s go-to-market strategy
⦁    Develop sales resources, deliver pitches, and guide prospects from initial engagement through contracting and implementation to support sales operations
⦁    Cultivate and support channel partnerships to expand the sales pipeline and manage existing prospects through the sales funnel

Other duties as required

Education and Experience
⦁    Bachelor’s Degree required
⦁    Minimum of three years of professional experience; Four to seven years of experience in related work preferred
⦁    Experience with leading management consulting firm(s), benefits consulting firm(s), and/or payer(s) a plus
⦁    Proven experience in strategic account management, business development, or sales, ideally within the healthcare industry is a plus
⦁    Demonstrated success managing high-revenue accounts and driving growth through innovative strategies is a plus
⦁    Familiarity with employer-sponsored health plans, Union Health Funds, or similar healthcare customer segments is a plus
⦁    Experience in a fast paced, corporate environment

Additional Skills and Qualities
⦁    Expertise in using Microsoft PowerPoint in developing presentations
⦁    Strong communication and presentation skills
⦁    Self-motivated team player  
⦁    Passion for health care as evidenced by academic or personal pursuits and professional experience 
 

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $106,108.00 - $159,161.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, M1V - MSS Specialty Care Direct - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

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