Data and Performance Manager (PCS 0923) - Department of Homelessness and Supportive Housing

Company Description

• Application Opening: February 7, 2025
• Application Deadline: May close at anytime but not before February 24, 2025
• Work Location: Hybrid with onsite and remote weekly schedule
• Salary Range: $141,700 - $180,856 (Range A)

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Job Description

Under general direction of the Deputy Director of Planning, Performance and Strategy, the Data and Performance Manager oversees the Data & Performance team to support data-driven decision-making within the Department. The position manages a team of analysts who conduct data reporting and analysis, develop and track system and program performance measures, manage business intelligence tools, and oversee the Homeless Point-in-Time Count and Housing Inventory Count as required by HUD. This position directly supervises a team of six analysts and reports directly to the Deputy Director of Planning, Performance and Strategy. The Data and Performance Manager ensures data is accessible and communicated for a broad audience, and is expected to exercise sound judgment, work independently, and take initiative. The Manager is expected to have or develop a deep understanding of the Department’s administrative data systems, including Homelessness Management Information System (HMIS) data, and to develop the department’s data warehouse infrastructure to support analytics.

Essential duties and responsibilities include but are not limited to: 

• Collaborates within the HSH Planning, Performance, and Strategy Division and works with program managers and executive leaderships to align Data & Performance team workplan with departmental goals
• Advises on departmental strategies for data sharing with other City departments and external sources to support operations and planning needs
• Partners with IT and the ONE System teams to align data collection systems with reporting needs, optimize data pipelines, and support robust analytics and warehousing
• Leads data analytics engineering efforts to maintain reliable, scalable datasets that support reporting, analysis, and advanced modeling
• Directs the strategy for PowerBI solutions, including setting design standards, managing protocols for publication and distribution of content, and ensuring meaningful data exploration for internal and external users
• Oversees public data reporting including content on HSH’s website and San Francisco Open Data Portal
• Ensures compliance with regulatory and grant funding reporting requirements and fulfills data requests from key stakeholders, including the Mayor’s Office, Board of Supervisors, media, and the public
• Guides and manages a performance measurement framework to monitor systemwide and program level performance and to support contract monitoring
• Manages complex analyses and modeling to support the Department’s research and planning efforts, including forecasting needs, assessing program capacity, and informing resource allocation
• Leads the bi-annual Point-in-Time Count and Housing Inventory Count as required by HUD
• Oversees budget preparation and monitors expenditures for the data and performance team
• Other duties as assigned

Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Three (3) years of professional experience with data performance, data analysis and program evaluation in support of program operations and strategic planning.

Education Substitution: Additional qualifying full time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

Experience Substitution: Possession of a master’s degree from an accredited college or university in social work, psychology, public health, business administration, public administration, non-profit management, or a field closely related to the duties of this position may substitute for one (1) year of the required experience.

Desirable Qualifications:
The listed desirable qualifications may be considered at the end of the selection process when applicants are referred for hiring.

• Familiarity with homelessness-related programs, data, and performance measurement
• Experience with business intelligence software such as PowerBI, Tableau, or Looker to prepare, model, and visualize data
• Outstanding verbal and written communication skills
• Ability to visualize data and communicate statistical information clearly for broad audiences
• Experience with Python, R, and/or statistical software (Stata, SPSS, or equivalent) to transform data and conduct complex statistical analyses; Experience with geospatial analysis is a plus
• Knowledge of project management methodology, including lean processes
• Knowledge of research methods, including program evaluation
• Experience working with a large diverse workforce of people with different cultures, backgrounds and perspectives.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional Information

Selection Procedures
This is a Position-Based Test conducted in accordance with CSC Rule 111A. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ) (no weight): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery (STB) (Weight: 40%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal Skill; Human Resources Management; Team Building; Communication & Conflict Management.

• For more information about this Supervisory Test (and a suggested reading list) please visit https://sfdhr.org/supervisory-test-battery-information.A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Training and Experience Evaluation (Weight: 60%): Candidates who pass the STB will be sent a Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relevant knowledge, skill and ability levels in job-related areas which may include but not be limited to the following. Knowledge of business improvement processes, and administration. The ability to: manage, administer and coordinate the complex analytical work of a team of analysts;  analyze and report on performance and trends of programs operated and funded by HSH; deal tactfully and effectively with personnel at all levels and the general public; prepare and present comprehensive reports; conduct analysis of system homeless system performance; direct work of subordinate personnel; coordinate and collaborate with teams and data analysts across the department; manage a team in alignment with principles of Diversity, Equity and Inclusion                        

A passing score must be achieved on the Training and experience evaluation in order to be placed/ranked on the Eligible List

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Score Banking: Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Certification Rule - The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Adam Romoslawski at adam.romoslawski@sfgov.org.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.