SD process and Customer Masterdata Specialist

We are seeking a Sales & Distribution Specialist and the position is based in our Hedehusene location to join the Sales Support & Customer Service team in ROCKWOOL Nordic.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. 

Join us and make a difference!

Your future team

ROCKWOOL Nordics operates, as an organization, across Denmark, Norway, Sweden, and Finland, supported by 670 dedicated employees. For over 75 years, we have been at the forefront of producing high-quality stone wool products and offering expert advice through continuous innovation and product development. Our commitment is to deliver exceptional service to our customers while contributing to a better environment.

What you will be doing

Our coming SD Process Specialist is responsible for managing and optimizing the sales and distribution processes, as well of being responsible for the portfolio and service level of traded goods sold to within our Nordics Countries. As a Super User you will be responsible for some of our tools used within our Customer Service organization. You will be collaborating with our country units to streamline processes, maintain high-quality data, and support different business operations.

Sales and Distribution Process Management

• Analyze and optimize sales and distribution (SD) processes to improve efficiency and effectiveness.
• Develop and implement best practices for SD processes, including order management, delivery, billing, and returns.
• Super User for our Web shop and telephone system.
• Be part of projects within the SD environment
• Provide training to your colleagues and end-users on our SD processes and systems.

Traded Goods Portfolio

• Be responsible for the service level of traded goods supplied to our Nordic markets
• Collaborate with Product Management on streamlining the assortment.
• Generate requisition orders for Purchase to execute.

Nordic Collaboration and Coordination

• Work closely with sales, customer service, product management, Group IT and finance.
• Coordinate with IT to resolve any system-related issues affecting SD processes, and develop existing Tools.

Reporting and Analysis

• Generate and analyze reports on our SD process performance and customer master data.
• Provide insights and recommendations based on data analysis to support our sales decision-making.
• Develop and maintain key performance indicators (KPIs) for SD processes and Trading goods purchase.

System Management and Improvement

• Support integration of SD-related systems and tools (e.g., SAP SD module).
• Identify opportunities for system enhancements and work with IT to implement changes.
• Test and validate system changes to ensure they meet business requirements.

Compliance and Documentation

• Ensure compliance with regulations and our company policies related to our SD processes and customer master data.
• Create and maintain comprehensive documentation of SD processes, procedures, and data management practices.
• Provide support for internal and external audits related to SD processes and customer master data.

What you bring

We do see this experience to be relevant to have success in the position:

• Bachelor’s degree in Business Administration, Information Systems, Supply Chain Management, or a related field.
• experience in sales and distribution process management and customer master data management, preferably in a corporate environment.
• Experience, working with SAP SD module and related systems.
• Excellent analytical and problem-solving skills.
• Attention to detail and a commitment to data accuracy and integrity.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment and Nordic setting
• Experience with data governance and data quality management practices.
• Knowledge of other SAP modules (e.g., MM, FI/CO) is a plus.
• Experience in process improvement methodologies (e.g., Six Sigma, Lean).
• Ability to occasional travel across Nordics may be required to support business operations and projects.
• Communicating professionally in English as well Danish language

We know that you might not meet all the things on this list, but you might bring skills and experience that we haven’t even included here.

Ready to apply?

Submit your CV together with a motivational letter, as soon as possible. For any questions, feel free to reach out to Hiring Manager Joost Baar, who is the Department Manager Logistics, Nordics at +45 31418055. Application deadline is 3rd of March 2025.

Who we are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive.  We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the inherent power of stone to enrich modern living. 

Sustainability is central to our business strategy.  ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water.  Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it. 

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard.  We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.