Staff Data Scientist, Algorithms, AirCover

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. Travel is rewarding, but sometimes things don’t go as expected. AirCover aims to provide a peace of mind for your whole trip from booking until you’re back home. As a Data Scientist working on AirCover, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers, and operation specialists to build scalable and robust systems to detect, mediate, and solve issues across a wide spectrum and optimize personalized presentation of our product. 

The Difference You Will Make:

For this role, we’re seeking an AI expert to join the AirCover Data Science team, and have a direct opportunity to contribute, influence, and lead by designing scalable scientific solutions for problems like: 

• Develop accurate, agile, and explainable fraud detection systems to guard platform quality and protect guests and hosts
• Detect intents across various entry points with large-scale unstructured data using NLP methods
• Collect evidence from images and receipts to gauge monetary value of the request leveraging computer vision
• Optimize presentation of AirCover products through designing thoughtful user segmentation and personalization 
• Route high-complexity issues to agents with personalized strategy, incorporating user history and agent performance
• Summarize customer journey and conversations with foundational or fine tuned large language models (LLM) to assist operation agents

A Typical Day: 

• Identify high impact business opportunities through data exploration and model prototype, translate business problem into scientific formulations  
• Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for machine learning models, drive scientific decisions, and quantify impact
• Hands-on develop, productionize, and operate machine learning models on paved path, including both batch and real-time use cases, structured and unstructured data
• Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress
• Publish externally and engage with the scientific community to advance Airbnb’s standing

Your Expertise:

• 9+ years of relevant industry experience (e.g. ML scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields
• Strong fluency in Python and SQL, experience with Tensorflow, PyTorch, Airflow and data warehouse
• Deep understanding of Machine Learning lifecycle best practices (eg. training/serving, feature engineering, feature/model selection, labeling, A/B test), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection)
• Proficiency with LLMs and/or related AI, NLP, CV, UGC/content understanding topics including deep learning, information retrieval, or knowledge extraction. For example, BERT, GPT, LLaMA, Mistral
• Comfort to collaborate with software engineers to understand complex systems and abstracted logs, proven ability to communicate clearly and effectively to audiences of varying technical levels
• Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community. Publications or presentations in recognized journals/conferences is a plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.