Product Analytics Analyst

Lightning AI is the company reimagining the way AI is built. After creating and releasing PyTorch Lightning in 2019, Lightning AI was launched to reshape the development of artificial intelligence products for commercial and academic use.

We are on a mission to simplify AI development, making it accessible to everyone—from solo researchers to large enterprises. By removing the complexity of building and deploying AI tools, we empower innovators to focus on solving real-world problems. Our platform is built to scale with the latest AI advancements while staying intuitive and adaptable, so you can bring your ideas to life.

We have offices in New York City, Palo Alto, and London and are backed by investors such as Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

• Move Fast: We act with speed and precision, breaking down big challenges into achievable steps.

• Focus: We complete one goal at a time with care, collaborating as a team to deliver features with precision.

• Balance: Sustained performance comes from rest and recovery. We ensure a healthy work-life balance to keep you at your best.

• Craftsmanship: Innovation through excellence. Every detail matters, and we take pride in mastering our craft.

• Minimal: Simplicity drives our innovation. We eliminate complexity through discipline and focus on what truly matters.

What We're Looking For

We are looking for a Product Analytics Analyst to unlock actionable insights from our product and sales data, driving informed decision-making across the company. This individual will work closely with Product and Sales leadership, answering key questions about product usage, proactively surfacing trends, and supporting our growth in a data-driven way.

You will join the Product Team and report to our Chief Product Officer. This is a hybrid role based in either New York City, NY or San Francisco Bay Area with in-office requirements of 2 days per week. The salary range for this role is $115,000-$180,000.

What You’ll Do

• Build and optimize data pipelines to efficiently ingest, transform, and store large datasets for analysis.
• Analyze product usage data to generate actionable insights that inform product development and sales strategies.
• Analyze enterprise product usage patterns to extract actionable insights that inform prospecting and ICP development.
• Answer strategic questions, such as “How many of our customers are using X product and what do they look like to find more of them?”
• Create dashboards, reports, and visualizations in tools like Looker to communicate findings effectively to stakeholders.
• Write SQL queries to extract and analyze data from our databases, occasionally writing scripts or code to automate workflows.
• Collaborate with Product, Sales, and other teams to identify key metrics and establish data-driven processes.
• Proactively surface insights and trends, alerting stakeholders to opportunities for growth or areas for improvement.
• Contribute to the development of a data-driven culture by sharing best practices and enabling teams to leverage analytics tools.
  
  

What You’ll Need

• 2-4+ years in a data engineering and/or data science role 
• Proactive and resourceful, comfortable as the first data hire, with the ability to independently design and build foundational data pipelines from the ground up.
• Ownership attitude with experience either directly making decisions or partnering with engineering teams to make good decisions based on the scale of the business
• Strong SQL skills with experience querying large databases. Familiarity with Looker or similar BI tools is required. Basic coding skills for scripting and automation are a plus.
• Ability to interpret complex datasets, identify patterns, and distill findings into actionable insights.
• Strong ability to convey data-driven insights to both technical and non-technical audiences.
• Proven track record of working cross-functionally with Product, Sales, or Operations teams.
• Comfortable identifying opportunities for analysis without being prompted and driving initiatives forward independently.
• Experience with cloud-based data infrastructure, such as AWS (EFS, S3), GCP (BigQuery, Looker Studio)
• Deep experience with Python and SQL

Benefits and Perks

We offer competitive base salaries and stock options with a 25% one year cliff and monthly vesting thereafter. For our international employees, we work with Velocity Global to pay you in your local currency and provide equitable benefits across the globe.

In the US, we offer:

• Medical, dental and vision
• Life and AD&D insurance 
• Flexible paid time off plus 1 week of winter closure
• Generous paid family leave benefits
• $500 monthly meal reimbursement, including groceries & food delivery services
• $500 one time home office stipend
• $1,000 annual learning & development stipend 
• 100% Citibike membership (NYC only)
• $45/month gym membership 
• Additional various medical and mental health services

At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.