Service Delivery Manager - Master Data Management, Assistant Vice President, Hybrid

Who we are looking for

Master Data Management (MDM) is looking for a skilled and proven leader to oversee operations in our Master Data Management team in Poland. The ideal candidate should have strong knowledge of State Street businesses as well as detailed knowledge around data management and data governance.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What you will be responsible for

As Service Delivery Manager, Master Data Management you will -

• Ensure seamless cooperation with partners in global operating model spanning US, EMEA and APAC with ultimate goal to deliver CDO data management strategy.
• Oversee delivery of MDM operations, acting as primary point of contact for operations and/or service.
• Plan, execute, and monitor business as usual (‘BAU’) operations for the MDM team, ensuring adherence to service level agreements.
• Ensure standard operating procedures and training materials are accurate and up to date – as well as regularly reviewing existing controls.
• Take active part in change initiatives/projects including work transitions, optimization of global operating model model, internal processes etc.
• Assist in data management, governance, and data quality review with other functional data owners to ensure master data integrity.
• Work directly with internal partners to research, troubleshoot, and lead the solution of master data related issues.Identify and manage operational issues including escalation involving appropriate management level.
• Cooperate with CDO Leads locally and globally on workstreams evolving CDO organization.

What we value

These skills will help you succeed in this role

• Excellent written and oral communication skills.
• Strong leadership skills.
• Excellent analytical, conceptual and problem-solving skills.
• Fluency in English is a must, other European language will be a plus.
• Ability to Understand Data Models, Data Taxonomy, and Data Quality Industry Best Practices
• Experience in managing operations.
• Ability to articulate business requirements and bring them to fruition.
• Experience in (re)designing processes and controls.
• Excellent presentation and facilitation skills including experience in face to face presentations to senior management.
• Strong cultural awareness and ability to operate in diverse and dynamic business environment

Education & Preferred Qualifications

• Bachelor’s degree in Business/MIS/Computer Science or equivalent work experience to substitute for education); Marster’s degree is a plus.
• Prior experience in Financial Services Industry is a plus.
• Knowledge of Financial data, Reference data and/or Legal Entity data is a plus.
• Experience with operations/team management is a plus.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

State Street's Speak Up Line