Mgr, Patient Services Analytics

Patient Services Analytics Manager

Philly or Durham - Hybrid Schedule

The GSK Market Access Data, Reporting & Analytics team builds Market Access data infrastructure and capabilities to enable data-driven decision making, strategy setting and performance measurements/improvements. We are the “go to” team for quantitative analysis, research and data driven sources of truth for Market Access.  We provide data and expertise to back up every decision through a more modernized, actionable and streamlined approach to delivering analytics and insights. We enable Market Access to make data driven decisions to drive profitable access with utmost confidence. The role of Patient Services Analytics Manager within the Data, Reporting & Analytics team is responsible for supporting our Patient Experience (Px) & Reimbursement team through delivery of patient services analytics, tools, and insights aimed at identifying opportunities to improve the patient experience. You will drive analytics and measurement to support key capabilities in patient access and prior authorization, pharmacy dispensing, and patient affordability solutions offered by GSK services across multiple therapeutic areas.

We are looking for an innovative thinker and someone who can use their motivation and expertise in analytics and business intelligence to identify opportunities and address underlying needs through data-driven solutions.

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following…

• Develop analytic plans and define KPIs that monitor operational and performance measures for all patient access focused on patient hub and copay services.

• Partner with key stakeholders in Patient Experience & Reimbursement, both in-house and field-based, to understand key business questions and address them through deep-dive exploratory data analyses.
• Craft compelling narratives through storytelling based on complex data and analytics to inform and influence key strategic decisions for Patient Experience Leadership.
• Transform business objectives and inquiries into actionable insights and analytics that that influence strategy for creating positive patient experiences.
• Collaborate with internal teams to identify new data sources to integrate for increased understanding of the patient journey through our patient programs.
• Support development and enhancements of the field reimbursement patient management platform (PMP) by leveraging subject matter expertise in patient programs and related data. This involves defining business rules and methodologies while facilitating communication between tech teams and key stakeholders.
• Partner with internal teams such as market Access Data Strategy, Px Operations and Tech as well as patient services vendors to determine layouts and requirements for new data sources.
• Collaborate with the Market Access Data Strategy team to define data quality business rules for all third party patient services data and recommend changes/updates as needed.
• Develop data use cases for new data sources or analytics solutions to bring forward to Data Governance Council for review.

Basic qualifications:

• Bachelors of Science/Arts degree (4 year)
• 4+ years of data and analytics experience
• 2+ years experience querying databases using SQL, Python, and/or R
• 2+ years experience in a healthcare industry analytics position (pharma, consulting, vendor side) deriving insights from US healthcare claims data and/or patient services data

Preferred qualifications:

• MBA, MS, or MA in a discipline relevant to data and analytics
• Experience building data visuals and/or dashboards using tools including, but not limited to, Tableau, Qlik Sense, Qlik View, Power BI, etc.
• 3+ years in a pharma/healthcare industry analytics position analyzing US healthcare administrative claims data and/or patient services data (e.g., hub, copay, SP, etc.) housed in a major data repository (e.g., Teradata, Oracle, Hadoop, Azure, etc.) for commercial business needs.
• Experience using platforms such as Databricks for data analytics, processing, and transformation.
• Experience building predictive models and applying AI and machine learning techniques in the healthcare industry.
• Proficient with Microsoft Excel.
• Excellent communication skills.
• Demonstrated ability to manage multiple complex analytic projects with shifting priorities and timelines.

Please visit  GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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