Customer Success Data Analyst

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

The Applied Research Team in Customer Success is looking for an experienced Data Analyst to join our mission of creating low-touch solutions to help JFrog customers succeed in their mission. 

As a Customer Success Data Analyst at JFrog you will

• Conduct data analysis to understand our user needs and interactions with JFrog teams and products. 
• Identify gaps in our understanding of users' pain points and sub-optimal experiences.

• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Prepare ad hoc analysis using various data sources to support Customer Success planning, and provide actionable leadership insights.
• Identify opportunities to standardize data analysis processes and identify opportunities to create reusable processes.
• Manage end-to-end projects: from the specifications definition to accompany the deployment of the solution, including documentation of the implementation.
• Collaborate with: 
• Researchers and developers in the team to identify, document and communicate the data behind business processes: answer data-related questions and train teams on new data sources, dashboards and features
• P&E and IS groups (IT, BI and more) to successfully manage cross-projects efficiently. 
• Key business stakeholders (CS Ops, BI & Salesforce, Sales Ops) to build repeatable reporting for key business metrics. Manage end-to-end projects: from the specifications definition to accompany the deployment of the solution, including documenting the implementation.

To be a Customer Success Data Analyst at JFrog you need…

• Bachelor's degree in quantitative fields such as information technology, engineering, or social sciences.
• 4-5 years of industry experience as a Data Analyst - must
• High proficiency in SQL, Excel, and related tools - must
• Experience in Tableau or similar tools.
• Ability to disambiguate, structure, and simplify complex concepts and scenarios into “So What?” and “Now What?” insights to inform stakeholders - must
• Excellent project management skills and ability to lead complex projects and rollouts  - must
• Excellent time management and working in a multi-tasking arena with a strong “can do” and proactive approach. 
• Able to work and deliver independently and with a team.
• Excellent communication skills and ability to communicate at all levels of the organization.
• Creative, resourceful, detail-oriented, and highly organized.
• Ability to work successfully in a fast-paced, rapidly changing work environment.
• Experience with Customer Success metrics (e.g., feature adoption, churn) - Advantage