Senior Manager, AI Product Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager, AI Product Manager will lead the development of AI-driven solutions that revolutionize how we attract, retain, and empower our workforce. Our HR People create AI products that are simple to use. These products give employees custom experiences and helpful information while they work. They use cloud technology, can grow with demand, and are legally compliant, apply ethical AI practices and allow us to scale the execution of all business at Lumen

In this role, you will collaborate with various teams. You will work with HR and HRIS, HR leaders, analytics experts, data scientists, business stakeholders. You will also work with AI Governance council. Your aim is to develop and launch new AI-powered tools for conversations. You will also work on data analytics deliverables that focus, fuel and inform Lumen’s Transformation work. 

You will own and drive complex initiatives from ideation through delivery and change management, connecting AI-driven experiences to measurable business value. We are seeking a candidate with a proven track record in HR product management, deep technical understanding, deep data insights, and business outcome led through data-centered thinking. We value customer empathy, and the ability to deliver impactful results through well-developed business partnerships.

The Main Responsibilities

• Define and own the AI product vision and roadmap for HR, ensuring alignment with business objectives and employee needs. 
• Explore how AI can help with HR tasks, support employees, and enhance their experience. Use AI to better hiring processes, increase employee satisfaction, teach new skills, and manage staff effectively. 
• Stay informed on HR Tech industry trends to guide innovation, and apply emerging technologies, and best practices in AI (e.g. Large Language Models (LLMs), agentic frameworks, natural user interactions (i.e., voice) in designing and building multimodal, conversational experiences that enable personalized employee experiences. 
• Contribute to definition, insights and delivery of strategic and on demand data insights for Lumen transformation workstreams.
• Conduct data-driven build-vs-buy analyses and present actionable recommendations to senior management. 
• Lead end-to-end product lifecycle management for HR, from ideation to deployment and iterative improvements. 
• Contribute to strategic and just in time insights that guide business unit and HR team decisions as we transform Lumen.
• Define and prioritize AI use cases that align with organizational goals, delivering measurable business value. 
• Develop and maintain comprehensive product roadmaps, release notes, and marketing materials to ensure alignment and transparency. 
• Guide execution teams on AI and automation projects, from vision and planning to delivery and change management, working with data and technology partners. 
• Collaborate with HR executive team and business units to translate challenges into AI-driven requirements. 
• Communicate the value and functionality of AI products to non-technical stakeholders through presentations, documentation, and training. 
• Foster collaboration, synthesize multiple points of view to make decisions and drive alignment between design, data, technology teams, and HR leads to explore and deliver AI-driven innovations. 
• Partner with data scientists, development, and third-party vendors to develop and deploy impactful AI models. 
• Ensure AI solutions adhere to ethical guidelines, organizational values, and regulatory requirements (e.g., data privacy, bias mitigation). 
   

What We Look For in a Candidate

Qualifications:

• Bachelor’s degree in Computer Science, Data Science, Business Administration, or a related field; advanced degree preferred. 
• 8+ years in a D2C/B2C product management role leading and testing products at scale (millions of customers or 10K+ employee base), with at least 3+ years focused on conversational AI or related fields (e.g. CoPilot development, AI assistants, etc) (preferred in HR or employee exp domains)
• Experience working in a large HR teams, product companies specializing in AI-driven employee or customer experience solutions, or consulting roles focused on People and Places AI products. 
• Experience driving business changing outcomes through thoughtful, creative and just in time data analysis. 
• Proven success managing complex, cross-functional projects in areas such as big data, analytics, artificial intelligence, and machine learning. 
• Robust communication and leadership skills with the ability to influence and inspire teams and stakeholders without relying on direct authority. 
• A love for technology, and an insatiable curiosity for AI to solve real problems with deep understanding of AI technologies, including natural language processing, predictive analytics, and machine learning models. 
• Proven experience in defining big visions and inspiring teams to deliver new innovations and impactful products. 
• Solid business acumen, stakeholder management skills, and experience collaborating across diverse teams. 
• Able to create highly collaborative team spirit and able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization
• Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology
• Experience working in a large People and Places AI focused department or product companies that build AI customer / employee experience conversational products, or consulting background focus on People and Places AI Products

Preferred:

• Knowledge of ethical AI practices and regulatory frameworks such as GDPR, CCPA, or EEOC guidelines. 
• Hands-on experience with AI tools, frameworks, or platforms. 
• Proven hands-on design experience with the ability to create low-to-high-fidelity wireframes and develop product marketing enablement materials. 
   

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$136,121 - $181,494 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$142,603 - $190,137 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 336940

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.