AI Product Manager (must be UK based)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We’re looking for a curious, self-starter Product Manager to drive key aspects of our Conversational AI platform. You’ll focus on bringing AI models to life within our platform, optimizing their performance, and improving how they impact customer-facing interactions. If you’re passionate about learning, problem-solving, and collaborating with a talented team to enhance customer experiences with AI, this is the role for you.

Responsibilities:

• Define and refine AI model evaluation frameworks to track performance and ensure continuous improvements across productionized models.
• Collaborate with engineering, design, and professional services teams to seamlessly integrate and optimize AI models into our platform.
• Work closely with deployment teams to ensure smooth integration of AI functionality in enterprise environments, ensuring quality and reliability.
• Drive features from inception to delivery, ensuring alignment across stakeholders, defining clear requirements, and managing timelines to ensure timely, high-quality launches.
• Contribute to the broader product roadmap, working on multichannel investment, integrations and more. 
• Translate data insights into actionable product recommendations to continuously improve AI-driven interactions and workflows.

Requirements

• 1+ year of product management or related experience in AI/ML or Conversational AI.
• Excited about using AI to improve customer experiences and optimize real-world applications.
• Demonstrated ability to work cross-functionally with design, engineering, and professional services teams.
• Bachelor’s degree in Computer Science, Engineering, AI/ML, or related field.

Benefits

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.