Customer Operations Analyst - Student Placement

Location: BELFAST ARNOTT HOUSE, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Title: Customer Operations Analyst - Student Placement

Base location: Belfast,  N. Ireland (Hybrid model)

We can offer a hybrid approach to office and remote working. We would expect 3 days per week as the standard days on Belfast site.

Customer Operations Analyst - Student Placement

Imperva is a leading cybersecurity provider delivering best-in-class solutions to protect data and all paths to it!

Why Imperva?

• 6,200 customers and 500 partners in 100+ countries worldwide

• The leader in the Gartner Magic Quadrant for Web Application Firewalls for 5 straight years

• The leader in the Forrester Wave for DDoS Mitigation Services, highest scoring for “current offering” and “strategy”

• Our market is growing and Imperva is leading the charge. We’re actively seeking the right people to help us reach the pinnacle of performance. Are you ready for an exceptional challenge, where and what you deliver can really make a difference? If so, let’s connect now.

Position Description:

Imperva is seeking a passionate Customer Operations Analyst to undertake a 12-month placement supporting our Customer Success Management team. This role will help to build critical reporting, solve problems, and make an impact through their data findings and recommendations. Specifically, this person will join our Customer Intelligence team and assist with building out and maintaining operational reporting, gathering data, and completing analyses to drive improved outcomes for the team and for our customers. They will have the opportunity to learn the Imperva business, Customer Success, processes, and to develop specific data analysis skills. This is an entry level position and training will be provided.

Responsibilities

• Data analysis and reporting:

  • Identify trends, patterns, and key insights related to customer behaviour, product usage, and engagement.

  • Help to improve our customer’s experience.

  • Help to predict customer churn.

  • Help to drive customer retention and expansion.

  • Help to improve Imperva’s products and services.

  • Generate and maintain reports and dashboards for the Customer Success team to track key performance indicators (KPIs) and customer success metrics.

• Drive meaningful action through a data-driven mindset.

• Assist team members across the Customer Success team.

• Collaborate with cross-functional teams and stakeholders to understand analytics needs, set priorities, and work on multiple projects simultaneously.

• Undertake various training as deemed necessary and stay updated on industry trends, data analysis techniques, and tools

Qualifications and Skills*

• Likely pursuing a degree in a relevant field such as Computer Science, Data Science, Statistics, Mathematics, Physics, IT, or a related discipline.

• Knowledge of the fundamentals of Data Analysis.

• Strong analytical thinking and problem-solving skills.

• Proficient in one programming language, preferably Python, R, or SQL.

• Ability to manage multiple projects at the same time.

• A productive self-starter with a good work ethic.

• Strong verbal and written communication skills and ability to work well in a distributed team environment.

Bonus Skills*

• Familiarity with data visualisation tools and statistical analysis software (e.g., Tableau, Power BI, Snowflake, Excel).

• Knowledge of databases and SQL for data extraction and manipulation.

• Comfortable working with data cleaning and transformation techniques.

• Familiarity with cloud-based technologies (e.g. AWS, Azure, Google Cloud Platform).

• Knowledge of Customer Success operations.

*We encourage you to apply even if you do not possess all the required skills, as we value a willingness to learn over any skills.

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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!