Senior Product Manager - AI Platform

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

We are seeking a talented and experienced Senior Product Manager of AI Platform at Diligent to lead productization of our AI capabilities. Reporting to Director of AI Products, you will guide priority of AI Research and you will develop reusable services that enable app development teams to deliver innovative, AI-powered features. Along with the rest of our AI Research and AI Platform organization, you will drive the strategy and execution for our AI platform, working closely with product teams to integrate AI solutions that transform user experiences across Diligent's product suite.  

Diligent is a global leader in modern governance, delivering innovative SaaS solutions that address governance, risk, and compliance (GRC) needs. Our mission is to empower leaders with cutting-edge technology, actionable insights, and vital connections to drive impactful decisions and lead with purpose. This role is crucial in establishing Diligent as a leader in AI-enabled governance, risk, and compliance solutions. 

Key Responsibilities 

• Own and drive AI platform strategy and roadmap, focusing on building scalable, reusable AI services that address both internal development teams' needs and external platform users' requirements 
• Prioritize and contribute to developing AI research plans, ensuring timely delivery of high-quality platform-level AI solutions. 
• Collaborate with teams across multiple locations to mature Platform AI Services, including API design, service integration patterns, and developer experience 
• Partner with product teams to identify opportunities for AI integration and ensure successful implementation of AI capabilities across Diligent's product portfolio  
• Establish and maintain AI governance frameworks, including responsible AI practices, monitoring, and performance metrics  
• Drive discovery and validation of AI solutions through close collaboration with customers, internal teams, and stakeholders  
• Manage the platform backlog, write discovery briefs, initiatives, and user stories while collaborating with engineering teams  
• Work cross-functionally with Engineering, UX, Legal, Security, and Product Marketing teams to ensure successful delivery and adoption of Platform AI Services  
• Track and measure platform performance, including service reliability, adoption metrics, and business impact  
• Stay current with AI industry trends and best practices to inform platform strategy 

Required Experience/Skills 

• 5+ years of product management experience, with experience in platform services or AI products  
• Strong technical background with understanding of AI technologies and service architecture 
• Experience in building and scaling AI platforms or services in a B2B enterprise environment  
• Proven track record of successfully launching platform features or services in a global context  
• Experience with AI governance and responsible AI practices  
• Strong analytical skills with the ability to translate complex technical concepts into business value  
• Excellence in cross-cultural stakeholder management and ability to influence global teams  
• Data-driven approach to product development with strong experimentation mindset  
• Proficiency with modern product development tools (JIRA, Confluence) and development workflows  
• Outstanding communication skills with ability to engage effectively across cultural contexts and with both technical and non-technical audiences  
• Bachelor's degree in Computer Science, Engineering, or related field 

Preferred Qualifications 

• Experience with large language models (LLMs) and generative AI applications 
• Knowledge of governance, risk, and compliance (GRC) domain  
• Experience with platform products in regulated industries  
• Background in developer platforms or API products 
• Ability to adapt working schedule to effectively collaborate across multiple time zones 

#LI-Hybrid

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.