Senior Marketing Analyst

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

The Senior Marketing Analyst is a critical member of the GTM team and an important voice in the border revenue operations ecosystem.  This role will be a strategic business partner to our marketing organization and is responsible for driving marketing reporting, analytics and insights to support a fast-growing company.  This person will report directly to the VP, Revenue Operations.  

Looking for a Sr. Analyst who is passionate about making an impact. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the marketing teams. You are a genuine and proactive team player, who is able to embrace ambiguity and approach business problems in a data-driven and structured manner. 

We are looking for someone to dive in deep to build out the framework and foundation for a successful marketing analytics function.  Have a deep understanding of GTM strategy and can leverage data to tell compelling stories and empower stakeholders to make data driven decisions.  You will partner with marketers, data engineers, product managers, and other data science teams to execute on our company’s strategy to both grow and scale. Using a variety of analysis and data-science techniques, you’ll help stakeholders understand how Front’s leads and customers engage with us, identify opportunities for optimization, and measure the success of marketing initiatives.

What will you be doing?

• Become a trusted strategic partner with the GTM organization by using data to deliver actionable insights which help address the business's biggest areas of opportunity

• Design and build models to support attribution, funnel optimization, segmentation, sales analytics, lead scoring, lead potential, cost to acquire a customer, and more… 

• Evangelize and drive adoption to the data products that you develop

• Collaborate as a key thought partner, helping to define modeling requirements and assess potential impacts, while offering a data-driven analytical perspective to inform strategic decisions and optimize outcomes

• Identify and measure the success of marketing efforts through forecasting, goal setting and monitoring key funnel metrics and conversion rates

What skills and experience do you need?

• 5+ Years of Experience in Data Analytics, Data Science or related fields

• Proficiency in SQL

• Expertise at telling stories with data and familiarity with at least one visualization tool (e.g. Omni, Mode, Tableau, Looker)

• Comfortability developing complex data models using tools like fivetran, DBT, and Airflow

• Expertise using tools like Mixpanel, Segment, Google Analytics 4 (GA4), Hubspot, and Salesforce to track and analyze marketing performance

• Understanding of attribution modeling with a focus on GTM / Top of Funnel and rep interactions

• An understanding of the SaaS business model and key funnel metrics

• Experience in lead and prospect segmentation and personalization efforts

• Experience driving projects or programs which have had proven impact on business strategy and performance through your analytics skills

• Ability to craft analysis into well-written and persuasive content

Nice to haves:

• 7+ Years of Experience in Data Science or related fields OR 5+ Years of experience in Data Science along with a post-graduate degree or equivalent in a related field

• Proficiency in data manipulation programming language (e.g Python, R)

• Experience utilizing causal inference for marketing measurement

• Experience influencing functional leadership and above to adopt data solutions

• An understanding of both self-serve and sales led motions 

• Experience with Outbound sales motions 

• Experience in applying statistical concepts (e.g. regressions, A/B tests, clustering, probability) to business problems

This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

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