CMDB Data Analyst

Are you ready to make an impact?

Leidos Digital Modernization needs your CMDB Data Analysis talent, working with our USCENTCOM CITS customer at MacDill, AFB, Tampa, FL.  Come work on this mission where we aim to solve some of the world's most vexing problems. This is where smart gets smarter.

Your greatest work is ahead!

What will you do in this role? 

• Manage the accuracy of CMDB while ensuring adherence to standard operating procedures within enterprise processes.

• Analyze data and research issues through use of SQL and other query tools.

• Perform Rigorous Configuration Item (CI) lifecycle management of IT services and assets, from deployment through to decommission.

• Decompose significantly complex problems into straight-forward solutions.

• Proactively analyze data to answer key questions from stakeholders or personal initiative with an eye for driving performance and investigating and communicating findings to stakeholders.

• Define and document CI metrics throughout their lifecycle

• Gather critical information from multiple stakeholders to specify and validate business reporting or data extracts using data mapping and data quality techniques.

• Evaluate business processes, anticipate requirements, identify areas for improvement, and develop and implement solutions using data analysis and data profiling.

• Establish and implement CM compliance standards.

• Evaluate contracts and developing associated configuration management approaches.

• Effectively communicate insights and plans to cross-functional team members and management.

• Develop and implement overarching CM procedures and establishing responsibilities, authorities, and plan approval levels.

Required Qualifications:

• Bachelor’s degree with a focus in Information Technology or a related field of study is preferred, with a minimum of 8 years' relevant experience in data analysis, data science, configuration management or related. 

To be successful in this role, you should have:

• 5+ years of related experience in Configuration Management 

• 5+ years with ServiceNow, to include specific experience with Configuration Management Database (CMDB) administration/integration

• Demonstrated capability in ensuring quality, accuracy, and usability of the ServiceNow CMDB

• Ability to work in concert with the ServiceNow Administrators

• Ability to configure/integrate discovery tools and Sensors with ServiceNow CMDB to import data from authoritative data while ensuring data integrity

• Experience/Participation in data normalization efforts as needed prior to ingestion into CMDB.

• Ability to perform routine audits of CMDB data 

• Demonstrated experience working with internal and external stakeholders to understand product demand and help manage CMDB and platform data requirements

Preferred Qualifications:

• ITIL v3 or ITIL 4 certification is highly desired

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.