Associate Analyst-CRM Operations- Data Analytics

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

As we continue to enhance the capabilities of our global operations teams at EY Global Delivery Services (GDS), we recognize the importance of integrating a robust CRM Operational Excellence Framework to elevate control over our processes, decision-making, and activities. This framework is crucial for supporting the growth of our business teams across different locations and for reinforcing our commitment to building a better working world.

This opportunity is about being part of a high performing CRM operation team (PACE (L1, L2 & L3) and UKI RM enablement) to identify and strengthen CRM operation as an Associate.

As a Risk Management Analyst, you will be responsible for providing technical support for our risk management tools, delivering Tier 1, Tier 2, and Tier 3 support based on the specific needs of the regions we operate in. Your role will involve working closely with the PACE Central Support team to ensure the smooth operation and maintenance of these tools, developing reports, automating flows etc which are essential for the risk management processes within EY.

You will be expected to demonstrate a proactive approach, keen attention to detail, and the ability to work effectively within a team environment. Strong communication skills are also crucial, as you will be liaising with various stakeholders within the organization. Your contributions will play a vital role in upholding EY's reputation for integrity and promoting a culture of excellence and compliance across our global operations.

At EY, we value the unique insights and contributions of our team members. We are committed to fostering a supportive and inclusive environment, offering global opportunities, cutting-edge technology, and the necessary support to help you become the best version of yourself. Your distinctive voice and perspective are integral to EY's success. We invite you to join our PACE Central Support team, contribute to our collective objectives, and build an exceptional experience for yourself, while making a positive impact on the world. With entry-level expectations, we provide a platform for you to develop and specialize in the technical aspects of Risk Management tool support.

Your key responsibilities

• Strong analytical problem-solving skills and an aptitude for learning quickly.
• Develop and maintain clear, concise reporting on KPIs measuring digital performance.
• Analyze data to identify patterns and correlations among the various data points.
• Experience with building and deploying solutions based on Microsoft PowerApps
• Manages tasks and activities in a timely manner and is responsible for specific outcomes.
• Plans and organizes own work and keeps others informed of status and activities.
• Learns the firm structure, business strategies, service lines, and people of the firm.
• Builds a network of people within RMS and across the firm.
• Crafting data structures and executing data modification procedures.
• Working jointly with key parties to grasp their reporting needs and provide meaningful analysis.
• Streamlining business operations and workflows through automation to enhance effectiveness and output.
• Tailoring and setting up SharePoint environments and tools to align with company requirements.
• Merging Power BI analytics and Power Apps within SharePoint for integrated data exchange and application rollout.

Skills and attributes for success

Technical attributes:

• Strong technical skills with the ability to quickly learn and effectively use various risk management tools and systems.
• Excellent problem-solving abilities to diagnose and resolve issues with risk management tools, providing practical and timely solutions.
• Meticulous attention to detail, ensuring data accuracy and thoroughness in documentation and system maintenance.
• Clear and effective communication skills, both written and verbal, to interact with team members and provide support to tool users.
• The capacity to analyse information and data to identify potential risks and contribute to the enhancement of risk management processes.
• A collaborative spirit, with the ability to work well in a team environment and coordinate with onshore teams and other stakeholders.
• Flexibility to adapt to new tools, processes, and regulatory changes in a dynamic work environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage workload effectively.
• A commitment to ongoing learning and development in the field of risk management and a willingness to stay updated on industry trends.

To qualify for the role, you must have

• Graduate/Master in any stream (preferred MBA-Finance, B. Com, BBA)
• Minimum 1 year of experience working in an analytics team with a strong ability to recommend BI/Analytics solutions to stakeholders
• Experience with building and deploying solutions based on Power BI, Microsoft Power Apps & SharePoint knowledge.
• Good written and spoken English communication skills.
• End user support experience.
• Ability to establish and maintain a high degree of confidentiality & Integrity.
• Attention to details is a must.
• Analytical ability, Decision Making Skills, Team Player.
• Expertise in MS office tools – Excel, PowerPoint, Word.
• Experience in a hands-on analytical role with a focus on analyzing business problems.

What we look for

• Individuals who demonstrate integrity, accountability, and a strong commitment to ethical practices.
• Candidates with the ability to think critically, analyse complex information, and provide insightful solutions to compliance challenges.
• A collaborative mindset, with a proven track record of working effectively within a team and contributing to a positive team environment.
• Individuals who thrive in a dynamic and fast-paced environment, demonstrating flexibility and resilience in the face of change and challenges.
• Candidates who show initiative, take ownership of their responsibilities, and are motivated to go above and beyond in their role.
• A commitment to ongoing professional development and staying current with the latest industry trends, regulations, and best practices in compliance.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.