Technical Product Analyst

About Zelis

• Zelis is a leading payments company in healthcare, guiding, pricing, explaining, and paying for care on behalf of insurers and their members.
• We align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all.
• Partnering with 700+ payers, supporting 4 million+ providers and 100 million members across the healthcare industry.

About ZDI

Zelis Data Intelligence (ZDI) is a centralized data team that partners across Zelis business units to unlock the value of data through intelligence and AI solutions. Our mission is to transform data into a strategic and competitive asset by fostering collaboration and innovation.

• Enable the democratization and productization of data assets to drive insights and decision-making.
• Develop new data and product capabilities through advanced analytics and AI-driven solutions.
• Collaborate closely with business units and enterprise functions to maximize the impact of data.
• Leverage intelligence solutions to unlock efficiency, transparency, and value across the organization.

Key Responsibilities

• Product Expertise & Collaboration

• Become an expert in product areas, acting as the go-to person for stakeholders before engaging with technical data and data engineering teams.
• Lead the creation of clear user stories and tasks in collaboration with Engineering teams to track ongoing and upcoming work.
• Design, build, and own repeatable processes for implementing projects.
• Collaborate with software engineers, data engineers, data scientists, and other product teams to scope new or refine existing product features and data capabilities that increase business value, adoption, and user engagement.
• Understand how the product area aligns with the wider company roadmap and educate internal teams on the organization’s vision.

• Requirements Management & Communication

• Ensure consistent updates of tickets and timelines, following up with technical teams on status and roadblocks.
• Draft clear and concise business requirements and technical product documentation.
• Understand the Zelis healthcare ecosystem (e.g., claims, payments, provider and member data) and educate the company on requirements and guidelines for accessing, sharing, and requesting information to inform advanced analytics, feature enhancements, and new product innovation.
• Communicate with technical audiences to identify requirements, gaps, and barriers, translating needs into product features.
• Track key performance indicators to evaluate product performance.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 4+ years technical experience business analyst, data analyst, technical product, engineering, etc. experience with demonstrated ability to deliver alongside technical teams 
• 4+ years of direct experience with Agile methodologies & frameworks and product tools such as Jira and Confluence to author user stories, acceptance criteria etc.    
• Technical depth that enables you to collaborate with software engineers, data engineers and data scientists and drive technical discussions about design of data visualizations, data models, ETLs, deployment of data infrastructure 
• Understanding of Data Management, Data Engineering, API development, Cloud Engineering, Advanced Analytics, Data Science, or Product Analytics concepts or other data/product tools such as SQL, Python, R, Spark, AWS, Azure, Airflow, Snowflake, and PowerBI 

Preferred Qualifications

• Strong communication skills, with clear verbal communication as well as explicit and mindful written communication skills to work with technical teams 
• B2B or B2C experience helpful 
• Familiarity with the US healthcare system
• Hands-on experience with Snowflake or other cloud platforms, including data pipeline architecture, cloud-based systems, BI/Analytics, and deploying data infrastructure solutions.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.  

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.