Customer Master Data Analyst

Overview

As a Customer Master Data Analyst, you will support key data initiatives, including data preparation, analysis, and reporting. You will collaborate with collaborators to understand business needs, you will deliver solutions that drive informed decision-making. This role provides hands-on experience in developing both technical and business skills while working collaboratively with team members on a variety of data-driven projects.

You Are:

• A self-motivated person, able to work independently, prioritize tasks, and manage time effectively.
• Committed to achieving goals and completing tasks efficiently.
• A trusted partner who excels in building strong and effective relationships with a diverse group of collaborators and clients.
• A “lifelong learner” of new concepts and technical capabilities including SQL and/or Python.

You have:

• Bachelor’s degree or equivalent experience.
• Experience developing and continuously improving processes, procedures, and controls.
• Proactive approach and ability to work independently on numerous projects/activities at the same time with minimal oversight
• Excellent customer focus is on supporting a positive customer service climate.
• 1+ year(s) experience in the Insurance or Financial Services sectors preferred.

You will: (Key Responsibilities)

Customer Data Governance & Stewardship

• Maintain the accuracy, completeness, and consistency of customer master data by following data governance policies and standard methodologies.
• Establish data quality rules, business definitions, and data lineage tracking to maintain a reliable customer master data asset.

Data Issue Resolution & Root Cause Analysis

• Identify, investigate, and resolve data quality issues (e.g., duplicates, missing values, incorrect mappings) by working with business and IT collaborators.
• Provide insights and recommendations for process improvements to prevent recurring data issues.

Cross-functional Collaboration & Business Enablement

• Act as a liaison between data management, business users, and IT teams to ensure customer data meets business needs.
• Support key business initiatives (e.g., marketing personalization, customer engagement, regulatory reporting) by delivering high-quality customer data

Data Profiling & Quality Measurement

• Use SQL, Python, or data profiling tools to analyze customer data, detect anomalies, and generate data quality reports.
• Define and implement KPIs to measure data accuracy, completeness, and consistency.

Master Data Management (MDM) System Expertise

• Work with MDM platforms (e.g., Informatica MDM, Reltio, or SAP MDG) to configure match/merge rules, hierarchies, and survivorship rules.
• Maintain and update customer master records in accordance with defined governance standards.

Location:

• Three days a week at our Guardian offices in Bethlehem, Pa.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.