Manager, Metadata Operations

Job Description:

Rakuten Group, Inc. is the largest e-commerce company in Japan, and the third-largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

Based in Korea or Singapore, the Metadata Operations Manager will report to the Director, Content & Subtitle Operations and support the broader Operations team in Singapore and Korea to ensure smooth title launches.

Responsibilities:

• Manage and mentor the metadata operations team, setting clear objectives and performance metrics.

• Oversee metadata and localization workflows, ensuring accuracy, consistency, and timely onboarding for all content.

• Oversee localization vendors, enforce quality standards, and optimize workflows for productivity and efficiency.

• Partner with content, product, and engineering teams to enhance metadata processes and ensure seamless delivery.

• Manage and enhance metadata systems (DAM, CPP), and ensure data integrity.

• Improve metadata structures for better searchability and user engagement while ensuring compliance with rights and platform standards.

• Track performance, identify process gaps, and drive operational enhancements.

Requirements:

• 7+ years of experience in the broadcast/media industry, with leadership experience in metadata or content operations.

• Proven track record of managing large-scale asset fulfillment in complex asset management environments.

• Strong expertise in metadata systems, workflows, and process optimization, with a continuous improvement mindset.

• Experience managing localization vendors and ensuring high-quality metadata translations for global markets.

• Fluent in English and Korean or Chinese, with strong stakeholder communication and collaboration skills.

• Proficiency in Adobe Creative Suite (Photoshop, Premiere Pro), Google Suite, and analytics/reporting tools (e.g., Amplitude, Looker).

• Strategic thinker with problem-solving skills and the ability to drive operational efficiencies.

• Comfortable working in a fast-paced, multi-stakeholder environment, prioritizing tasks, and making data-driven decisions.

• Passion for Asian dramas, especially K-Dramas and C-Dramas, is a plus!

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.