Member Data Integrity & Reporting Analyst

The Member Data Integrity & Reporting Associate is responsible for driving development plans and hands-on execution of the work necessary to project manage data management programs including demographic profile data collection, data quality assurance, report creation, and data analytics. 

This position is based in Washington, DC where we have a hybrid work environment (roughly 40% of the time in the office).   

Major Duties and Responsibilities: 

• Manage the member profile update/maintenance and directory projects and schedules which include

a. Work with I.T., Member Strategy, and appropriate business lines to gather and document directory and profile requirements from leadership and staff.

b. Coordinate and standardize the relevant data elements from all sources including the AMS systems, ACC.org, Vovici, ACC Chapters, and other internal and outside databases as required.

c. Contact members and practices to obtain updated information about member profiles and to match individuals with their employers.

d. Responsible for making sure data collection and published profiles adhere to ACC’s policies and procedures.

• Ensure accuracy of analytical reports and member lists.

• Journal Financial and Subscription Management: Revenue forecasting for JACC ensuring effective budget control, financial sustainability, and subscriber management.

• Cross-Departmental Collaboration for IT Projects: Work in partnership with IT department to ensure that data analytics and migration projects align with broader technological upgrades and organizational objectives. Facilitate effective communication between the membership/data team and IT to enhance project coordination and execution. 

• Strategic Data System Enhancements: Evaluate and enhance data systems and processes in collaboration with IT, ensuring the architecture supports advanced data analytics and business intelligence capabilities. Drive continuous improvements in data systems to adapt to evolving business needs and technological advancements.

• Assists with Dues Renewal billing program.

• Provides data related training to Member Services staff as needed.

• Provides lists such as NCOA list bi-monthly, Journal lists for publisher, and Member, Non- Member and lists for vendors (including DocMatter).

• Work with Market Intelligence to execute a member census

• Work with Market Intelligence to prepare surveys, analyze data and prepare final reports.

• Create new and update existing statistical analysis reports to track membership dues performance, renewal rates, count reports, data quality control, duplicate record identification and exception reports; and other reports and analysis as required for managing an effective Member Services Department.

• Present key findings to staff, members and other key constituents.  Publish the census data results and provide information to Marketing and mailing list broker.

• Develop a long-term plan to sustain the directory and census data. This includes working with senior director and DIT to solicit members to update their profile; working with outside organizations to acquire updated information; and providing a way to incorporate member updates and opt-outs into public directories.

• Maintain relationships with other areas in the College to assure cross divisional input and support for keeping the ACC membership database clean and current.

• Responsible for adhering to ACC’s Organizational Accountabilities and the Member Services Core Accountabilities. Consistently demonstrate Member Services values in all business interactions and performance. Member Services has identified the following as department values:

a. Recognize and appreciate members and volunteers.

b. Maintain collaborative relationships with other staff, partners, and customers.

c. Deliver personalized service.

d. Assure honest, reliable, and accountable business relationships.

e. Lead by example.

•  Assist with other duties as assigned.

Required Qualifications: 

• Bachelor’s degree.

• Five+ years of experience with Association Management Systems such as iMIS, Salesforce, Personify or like application is highly desired. Experience in database management, membership/fund raising systems, directories, or marketing research desirable.

• Proficient with MS Office applications and Microsoft Outlook. Proficiency with SPSS/SAS/Statistical packages desirable.

• Advanced SQL report writing required.

• Excellent communication skills.

• Salesforce experience preferred.

• Power BI experience preferred.

• Ability to gather data, analyze information, and prepare reports.

• Must possess excellent diagnostic, and problem-solving skills.

• Experience with relational databases helpful.

• Requires minimum supervision.

• Strong analytical abilities and ability to gather data, analyze information, and prepare reports.

• Able to interact with staff at all levels.

• Ability to learn new systems when necessary to support changes in IT infrastructure.

• Ability to address customer requests effectively and see issues through to resolution.

• Creative and flexible; works effectively within a team environment.

• Excellent communication skills, both written and verbal and knack for interacting with both customers and team members. Self-directed and proactive; thinks beyond the immediate issue.

• Thorough, good attention to detail and well-organized.

• Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.

About Us:  

At the American College of Cardiology, we bring our hearts to work. 

We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for the past 75 years. When you join our team, you become part of a passionate culture that envisions a world where innovation and knowledge optimize cardiovascular care and outcomes. 

Every day, we are committed to supporting our more than 56,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as one of Modern Healthcare's Best Places to Work in Healthcare please visit our site at: www.acc.org/jobs. 

ACC's talented team is spread out among more than 25 US states and Washington, DC. While this is a remote position, selected candidates will need to reside and work from, one of our already registered locations: Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Minnesota, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, West Virginia.

What We Offer:  

ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world-class benefits and a culture of work-life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options), generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more! You can visit our careers site for an overview of our full offerings: https://www.acc.org/about-acc/jobs-at-the-acc. Please note that these offerings may change at any time.  

ACC believes in fair and equitable pay. Multiple factors are taken into consideration when we determine what salary to offer a selected candidate. These factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. Our salary ranges differ based on the cost of labor in the local market where the job will be performed. For this role in Washington, DC (and other high-cost of labor markets if applicable, including California, Colorado, Illinois, Maryland, New York, Washington) the target base salary range is: $105,000 - $125,000. Please note that actual salaries may vary within the range based on factors including, experience, education, training, professional achievement, business need, and location. The salary ranges for other locations in the US will vary based on the local labor market; ACC’s Recruitment Team will be happy to provide more information to candidates during initial discussions.

COVID Considerations: 

As an employer in the public health space, and an organization that serves members who are essential medical personnel, ACC requires all staff to be fully vaccinated against COVID-19 upon hire. Proof of vaccination will be required.  Individuals can request an exemption from this requirement due to a medical condition or sincerely held religious belief, and those requests for reasonable accommodations will be evaluated individually. 

ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans. 

ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Crystal Nott, Sr. Director, People Resources & Engagement at cnott@acc.org or (202)375-6423.