Advanced Analytics Analyst - Claims

Working hours: This role is available on a part-time, job-share or full-time basis

Location: UK, Flexible

Closing date for applications: 28th February 2025

 

 

The opportunity

 

As an Analyst in the Advanced Analytics team within the Claims Department, you will play a key role in enhancing our claims processes, boosting operational efficiency, and improving customer satisfaction. Your responsibilities will include analysing claims data, developing predictive models, and delivering actionable insights that support informed decision-making and drive operational improvements. 

 

To help you become the best you can be, we provide comprehensive training that includes 5 weeks in a classroom environment and 4 weeks buddy support. Once our formal training is complete, we’ll provide a supportive learning environment so you can confidently continue with your career as a Claims Handler.

 

 

What will you be doing?

 

• Analyse complex datasets to identify trends, patterns, and insights related to claims performance and customer behaviour

• Wrangle and preprocess new data sources, including unstructured data and natural language inputs, ensuring data quality and readiness for analysis while effectively combining datasets from multiple sources

• Develop and implement predictive models to forecast claims outcomes and optimise operational efficiency

• Collaborate with cross-functional teams, to understand the business challenges and to ensure data-driven decision-making

• Prepare and present findings, recommendations, and dashboards to communicate findings and recommendations to stakeholders

• Stay up to date with industry trends and advancements in data, technology and insurance practices

 

 

Who are we looking for?

 

• Solid understanding of statistics

• An inquisitive mindset with a passion for exploring data and uncovering insights

• Excellent communication abilities, capable of presenting complex data in a clear and concise manner to diverse audiences

• Ability to collaborate effectively within a team-oriented environment

• Education or relevant experience in a quantitative discipline such as Mathematics, Physics, Engineering, or a related field

• Proficiency in data analysis tools and programming languages, including Python, SQL, Power BI, Tableau, or similar technologies

• Familiarity with machine learning techniques and their appropriate applications

• Understanding of modern technologies and best practices, including databases, large language models, and other relevant tools

• Knowledge of the insurance industry is advantageous, with preference given to candidates possessing claims-related experience

 

 

Who we are:

 

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

 

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

 

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

 

 

Our Culture:

 

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

 

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

 

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

 

 

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Remote