Capacity Analyst

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity
The Capacity Analyst is responsible for developing and implementing capacity plans for complex IT services, applications and infrastructure components to ensure the efficient use of the IT Infrastructure to cost effectively meet the business needs. This position works across the EY Technology organization to ensure that capacity management principles are incorporated into the design and management of network/services/applications

Your key responsibilities

• Develop complex service capacity forecasts and scalability plans using production system metrics, performance test results, and business requirements as input.
• Ensure the IT infrastructure is efficiently utilized to meet the capacity and performance requirements for services and applications. 
• Work with service delivery organizations in EY Technology to develop business forecasts and incorporate into service and component capacity plans
• Defining component resource requirements for complex services/applications and developing scalability plans
• Influencing application development and test personnel to incorporate performance measurement features at design, development and test phases
• Proactively monitor and review of service capacity performance for complex applications/Products /services and components, with service owners and operations to avoid incident/problems and ensure 
• requirements for capacity are identified and actioned
• Perform problem determination of capacity/performance issues and recommend solutions
• Oversight responsibility for the Capacity Management process for complex services and components
• Monitor capacity process compliance, recommend, develop and implement process improvements based on the analysis
• Looks for new ways to automate and enhance how we deliver capacity services. 

Skills and attributes for success

Technical/Functional skills

• Comprehensive understanding of Generative AI technologies and frameworks, implementing generative models, and integrating AI solutions into business workflows using tools such as Hugging Face, OpenAI APIs, and Python-based libraries.
• Extensive experience in data migration processes from diverse sources and on-premises systems into Data Lakes using Azure Data Factory, with expertise in designing, implementing, and optimizing ADF pipelines for seamless ETL workflows.
• Virtualization technologies, MS SQL, Network, Server Hardware, Storage and Cloud technologies
• Knowledge and in-depth experience using Capacity Modelling
• Knowledge and experience in data analysis and reporting tools such as Spotfire, Power BI and Microsoft SQL BI stack, and Excel.
• Demonstrated analytical and forecasting skills including synthesis of capacity models based on production metrics and test results, using capacity management and performance measurement tools and Excel.
• Capacity Management methodologies based on ITIL principles, and awareness of the standard service life cycle, with experience in the transition or systems to production.
• Understanding of global server architectures and planning for systems, over multiple global locations, including server performance, storage and network requirements

To qualify for the role you must have

Education:

• Bachelor degree in related discipline, or equivalent work experience (Computer, Engineering, Science, etc.) or equivalent job experience

Experience:

• 2-5 years of experience in the field of Data Science with a strong focus on Data Engineering and Generative AI
• Problem solving, communication, interpersonal, Analytic skills, strategic planning and organizational skills
• Detailed knowledge of the IT Process Landscape
• Excellent English language skills (written and verbal)
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Ability to work and team with a multitude of different people within and outside of IT to balance demands
• Ability to deal efficiently with escalations and difficult situations/people under pressure
• Analytical/Decision making responsibilities
• Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection
• Decide on high Impact / Risk capacity and performance issues which require Operations attention
• Ability to clearly articulate both problems and proposed solutions
• Proactive approach to identifying issues and presenting solutions and options
• Ability to prioritize personal and team workloads to best meet organizational objectives

Certification Requirements:

• Desired to have ITIL V3 Foundations or equivalent experience

Ideally, you’ll also have

• Excellent communication skills and negotiation skills.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Ability to work and team with a multitude of different people to balance demands as well as understanding and integrating cultural differences and motives.

Soft skills

• Fluent English skills in speech and writing.
• Communicative personality.
• Strong teamwork and collaboration skills.
• Excellent documentation and Analytics skills.
• Self-supporting and independent attitude.

What we look for

• Active listening skills.
• As this is a role with global focus and responsibilities, you may be required to work outside of the normal working hours in your time zone in order to partner with other IT Services staff globally. This role may also include travel, both domestic and international.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.