Data Analyst (Technology Asset Management)

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of the Asset Health COE within the Enterprise Service management domain at ANZ, will be to lead the journey enabling the business to succeed on their service-led transformation through leveraging a stable and purposeful IT Asset Health management foundation.

The focus will be on delivering a centralised IT Asset Health capability, ensuring a consistent, reliable and quality data foundation to platform tenants and customers inclusive of:

Asset and Configuration Management: Ensuring our assets and the configuration of IT services are well managed (including definitions, health indicators, ensuring compliance of associated process)
Hardware and Software Asset Management: Ensure our Hardware and Software assets are fit for purpose throughout their asset lifecycle including software entitlements
Application Portfolio Management: Enables to track, manage and analyze Business Applications by ensuring rationalizing applications and reduce risks throughout their Asset Lifecyle Management (ALM)

Role Type: Permanent
Role Location: Manayata Tech Park 

What will your day look like?

The Asset Management Analyst is there to support the IT Asset management discipline, in providing governance, process, tooling and controls to support the lifecycle of all IT assets.  The IT Asset management discipline ensures the organization’s IT Assets are in a fit and healthy state for the services that depend on them, including helping the organization maximize value, control costs, manage risks, support asset lifecycle decision making and meet regulatory and contractual requirements in relation to their owning assets.
You will be accountable for:
 

• Contributing to the processes that support IT Asset Management discipline across Business applications, software and hardware related assets

• Supporting the systems, reporting tools and processes that provide global IT Asset Management capabilities.

• Definition and management of Asset related data metrics & reporting for internal and external stakeholders

• Assist in running Asset related governance forums.

• Ensure the integrity and accuracy of IT asset data.

• Maintains Hardware and Software asset data integrity and ensure compliance with asset governance standards

• Executing the process controls, ensuring Non-Compliance is addressed or escalated accordingly

• Create, maintain and ensure sufficient documentation in place for processes, procedures and day-to-day BAU activities.

• Supports continuous improvement of ITAM operations best practices

• Collaborating with ITIL practices ensuring mutual benefits are leveraged

• Supporting Asset Management reviews/audits

• Tracking compliance to policies and process and resolving/escalating any compliance issues

• Ensure regular housekeeping of Hardware and Software Asset Management data

What will you bring?

To grow and be successful in this role, you will ideally bring the following

• Minimum 8+ years of overall experience.

• Experience with operating asset management processes and systems to support an enterprise level organisation structure (preferably within ServiceNow)

• Experience in IT Service Management, IT Asset Management and Configuration Management processes and practices, including an appreciation of ITIL 4

• Experience in one or more Analyst roles previously including Process/System/Business/Data Analyst/Operations Analyst

• Deep domain and system knowledge to turn customer needs into business requirements and workable technology outcomes

• Experience in translating requirements into user stories and acceptance criteria.

• Certified software/hardware assessment management professional

• Knowledge on Jira and Confluence.

• Has strong skills with MS-Excel especially with extracting data from dashboards and then transforming it into reporting views in excel.

• Recommend having ITIL v4 foundation certification

ServiceNow

1. Foundations

2. ITAM hardware asset management

3. ITAM software asset management

4. Application portfolio management

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 87685

Job Posting End Date

24/02/2025 , 11.59pm, (Melbourne Australia)