Customer Insight & Experience Intern – 2025 Summer Internship

Healthfirst’s 2025 Summer Trailblazer Internship is a 10-week paid program beginning on June 2, 2025. This is an immersive and interactive learning experience, that lays a foundation for continued leadership development. Interns do impactful work, collaborating with other interns, employees, and business leaders to solve current business problems and deliver solutions.

Who We Are:
For nearly 30 years, Healthfirst has been serving New Yorkers. We helped pioneer the value-based healthcare model—where hospitals and physicians are paid based on patient outcomes—because our company was founded on the belief that insurers need to be true partners in the health system.

Position Summary:
We are seeking a Customer Insight & Experience Intern to support the Customer Insight team in creating tools and processes that curate insight documents and deliver high value information to decision makers working on personalized customer experiences and allied campaigns.

Because “all marketing begins with insights,” this role provides an exciting opportunity to identify critical business questions, use leading technology to uncover relevant answers, and ensure knowledge is implemented effectively for the best customer outcomes.

The intern will assist in organizing and managing the variety of documents that result from qualitative and quantitative research, behavioral data analyses, and AI-powered methodologies, then creating syntheses and summaries of meaningful patterns that can enhance decision-making.

This position is ideal for a data-driven, curious, and creative problem-solver who is eager to explore how research techniques and AI can be combined to deliver actionable insights for customer experience innovation.

Duties and Responsibilities: 

• Understand how different customer research methodologies produce different types of information, and how AI-powered innovation in research enables new learning opportunities. 

• Partner with leaders and decision-makers across marketing to understand their recurring questions, information gaps, and the commonalities shared by those professionals. 

• Help organize the variety of documents that result from ongoing research studies, ad hoc customer insight projects and external analysis, so the information can be synthesized, summarized, communicated and used to high impact. 

• Create testing scenarios and criteria that evaluate how well different technologies deliver answers to business questions.  

• Recommend options and opportunities for enhancing the insight process and applying customer insights across marketing and to the broader business. 

 

Minimum Qualifications: 

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in Marketing, Business, Psychology, Data Science, or a related field. 

• Coursework or hands-on experience in AI applications in marketing, market research or business administration. Tools may include and techniques may include: out-of-the-box models (ChatGPT, Claude, Gemini) or custom LLMs for sentiment analysis, cluster analysis, summarization of diverse data sets 

• Excellent analytical, problem-solving, and storytelling skills to translate data into insights that can be easily understood and used by business decision makers. 

• Ability to work collaboratively in a fast-paced, cross-functional environment. 

• Passion for understanding consumer behavior through an AI-enhanced lens. 

• Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program. 

• Eligible to work in the U.S. 

• Will not require sponsorship for employment 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000

• All Other Locations (within approved locations): $34,091 - $49,920

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.