Quality Assurance Engineer

Quality Assurance Engineers are entry/mid-level professionals that monitor and fine tune automation framework capabilities while driving innovative automated testing solutions focused on the customer in a team-oriented environment. A QA Engineer may assist their colleagues and more junior QA Engineer team members by solving problems, providing technical guidance, training and mentoring others. Exceptional attention to detail, strong analytical skills, excellent communication skills and deep technical ability in performance testing, automation testing methodologies, tools and processes within an agile environment will be key for success.

About the Role:

In this opportunity as Quality Assurance  Engineer , you will:

• •Delivers testing solutions for a single product and/or participates in complex projects   

• May lead straight forward projects that are not complex in nature 

• Operates with moderate level of guidance and direction

• Immediate project or QA/Software Development Engineer team• Engages with cross functional teams to execute

• Detects, highlights and tracks bugs

• Performs activities according to quality criteria

• Delivers testing solutions for a single product and/or participates in complex projects

• Proven ability to work within an agile environment

• Actively and collaboratively contributes to meetings, processes, and agile ceremonies with cross functional teams 

• Ensures that risks are identified

About You:

You're a fit for the role of Quality Assurance Engineer if your background includes:

•  Bachelor’s degree in Computer Science, Engineering, Information Technology or Business-related degree preferred or equivalent experience

• 3 to 6years of software QA testing experience(IVR Testing)

• QA - Manual + Functional Automation Technical Skills Knowledge on web services or API testing Experience as testing engineer with emphasis on IVR(with CTI,Agent functionalities ) in contact center space.

• Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)

• Prior experience with using Cyara tool and creating test cases in Cyara.

• Good to Have Skills Ability to analyze and generate system test plan/test cases based on given specification / BRDs / requirement Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes .

• Must have experience in testing E2E functionality. 

• Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities Strong problem-solving skills and attention to detail

#LI-SS6

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.