Service Engineer IV

The Opportunity

We are looking for a highly motivated Lab Automation Service Engineer to join our team to help maintain and expand our laboratory automation service infrastructure. You will play a critical part in ensuring the smooth operation, troubleshooting, and maintenance of automated laboratory systems. You will work closely with scientists, automation development engineers, and operations teams to optimize workflows, enhance system performance, and resolve technical issues. You will contribute to shaping the technology development and automation service infrastructure roadmap for current and future system development. This is a full-time onsite position and is located at our headquarters in South San Francisco, California reporting direction to the Lab Support Engineer Lead.

Responsibilities

• Provide technical support, troubleshooting, and maintenance for laboratory automation systems, including liquid handlers, robotic workstations, and integrated lab instruments.
• Perform hardware and software troubleshooting, including diagnosing system errors, resolving failures, and coordinating repairs with vendors.
• Perform validation services (IQ/OQ) on standalone instruments and integrated systems.
• Develop and maintain documentation, including standard operating procedures (SOPs), user guides, and troubleshooting manuals.
• Manage and maintain our CMMS (Computerized Maintenance Management System) to ensure issues and equipment maintenance are accurately recorded and up-to-date.
• Train and assist end users in best practices for using automation systems effectively.

About You

• Bachelor's degree in engineering, life sciences, or a related field (or equivalent experience), with 4+ years of experience in lab service.
• Experience working with laboratory automation systems such as Hamilton, Agilent Bravo, or similar platforms.
• Strong troubleshooting skills in both hardware and software, with experience in debugging automation workflows.
• Experience with liquid handling robotics, automated sample preparation, and high-throughput screening workflows.
• Ability to work independently in a fast-paced environment and collaborate across multidisciplinary teams.
• Strong communication and documentation skills to effectively support lab users and maintain technical records.

Compensation & Benefits at insitro

Our target starting salary for successful US-based applicants for this role is $125,000 - $138,000. To determine starting pay, we consider multiple job-related factors including a candidate's skills, education and experience, market demand, business needs, and internal parity. We may also adjust this range in the future based on market data.

This role is eligible for participation in our Annual Performance Bonus Plan (based on company targets by role level and annual company performance) and our Equity Incentive Plan, subject to the terms of those plans and associated policies.

In addition, insitro also provides our employees:

• 401(k) plan with employer matching for contributions
• Excellent medical, dental, and vision coverage as well as mental health and well-being support
• Open, flexible vacation policy
• Paid parental leave of at least 16 weeks to support parents who give birth, and 10 weeks for a new parent (inclusive of birth, adoption, fostering, etc)
• Quarterly budget for books and online courses for self-development
• Support to attend professional conferences that are meaningful to your career growth and role's responsibilities
• New hire stipend for home office setup
• Monthly cell phone & internet stipend
• Access to free onsite baristas and cafe with daily lunch and breakfast for employees who are either onsite or hybrid
• Access to free onsite fitness center for employees who are either onsite or hybrid
• Access to a free commuter bus and ferry network that provides transport to and from our South San Francisco HQ from locations all around the Bay Area

insitro is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We believe diversity, equity, and inclusion need to be at the foundation of our culture. We work hard to bring together diverse teams–grounded in a wide range of expertise and life experiences–and work even harder to ensure those teams thrive in inclusive, growth-oriented environments supported by equitable company and team practices. All candidates can expect equitable treatment, respect, and fairness throughout the interview process.

#LI-Onsite

About insitro   insitro is a drug discovery and development company using machine learning (ML) and data at scale to decode biology for transformative medicines. At the core of insitro’s approach is the convergence of in-house generated multi-modal cellular data and high-content phenotypic human cohort data. We rely on these data to develop ML-driven, predictive disease models that uncover underlying biologic state and elucidate critical drivers of disease. These powerful models rely on extensive biological and computational infrastructure and allow insitro to advance novel targets and patient biomarkers, design therapeutics and inform clinical strategy. insitro is advancing a wholly owned and partnered pipeline of insights and therapeutics in neuroscience, oncology and metabolism. Since launching in 2018, insitro has raised over $700 million from top tech, biotech and crossover investors, and from collaborations with pharmaceutical partners. For more information on insitro, please visit www.insitro.com.