Expert ITOM, ITSM & Big Data

Grade Level:  L2

Location: Islamabad

Last date to apply: 28TH February 2025

Role Title: Product Expert– ITSM, ITOM, Big Data

Key Responsibilities

We are seeking a highly skilled and experienced professional to join our B2B department as a product expert with a focus on IT Operations Management (ITOM), IT Service Management (ITSM) & Big Data solutions hosted on cloud. This role is critical in transforming innovative tools and services into market-ready B2B products, driving their commercialization, and ensuring they meet the needs of our clients. The ideal candidate will have a strong background in relevant area coupled with product management and B2B commercialization expertise, with a proven track record of successfully launching and scaling technology products.

Key Responsibilities

o   Collaborate with partners and platform team to define, design, and develop market-ready products and services focused ITOM, ITSM, & Big Data.

o   Translate technical capabilities into customer-centric value propositions, ensuring products align with market needs and client pain points.

o   Develop product roadmaps, feature sets, and pricing strategies for IT monitoring solutions.

o   Design and execute go-to-market (GTM) strategies for new and existing products.

o   Identify target markets, customer segments, and key differentiators to position products effectively in the B2B space.

o   Work closely with sales, pre-sales and channel planning teams to drive product adoption and revenue growth.

o   Conduct market research to identify trends, opportunities, and competitive landscapes in B2B space.

o   Gather customer feedback and insights to refine product offerings and ensure they meet client expectations.

o   Analyze competitor products and strategies to identify gaps and opportunities for differentiation.

o   Oversee the entire product lifecycle, from ideation and development to launch, scaling, and eventual retirement.

o   Monitor product performance, usage metrics, and customer satisfaction to identify areas for improvement.

o   Ensure products remain competitive by incorporating new technologies, features, and enhancements.

o   Work closely with partners & platform team to ensure product features align with technical capabilities and client requirements.

o   Partner with marketing teams to develop compelling product messaging, collateral, and campaigns.

o   Collaborate with sales & pre-sales teams to provide training, product demos, and support during the sales process.

o   Develop and manage pricing models, ensuring profitability while remaining competitive in the market.

o   Identify upsell and cross-sell opportunities to maximize revenue from existing clients.

o   Track and report on product performance, revenue, and market share.

o   Work with customer success teams to address client concerns, gather feedback, and improve product offerings.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3-5 years of experience in product management, and commercialization in B2B technology/cloud space.
• Technical Skills:
• Strong understanding of key ITOM, ITSM & Big Data tools and technologies (e.g., Nagios, Zabbix, Dynatrace, SolarWinds, ServiceNow, Jira Service Management, Snowflake, Azure Data Lake, Tableau, Power BI)
• Strong understanding of ITSM frameworks (e.g., ITIL, COBIT)
• Familiarity with data integration & ETL processes
• Familiarity with cloud platforms and IT infrastructure.
• Business Acumen:
• Proven ability to develop and execute successful GTM strategies.
• Strong analytical skills to assess market trends, customer needs, and competitive landscapes.
• Experience in pricing strategies, revenue models, and profitability analysis.
• Soft Skills:
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Strong leadership and collaboration skills to work across teams and drive results.
• Creative problem-solving and strategic thinking abilities.

Key Performance Indicators (KPIs):

• Revenue growth from the assigned product portfolio
• Time-to-market for new product launches.
• Adoption rates and usage metrics for launched products.
• Product innovation & portfolio diversification

Benefits

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.