CRM AI Intern

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Role and Responsibilities

We are looking for a self-starter who can take help Samsung integrate GenAI to develop marketing content at scale for customized customer-messaging. This person will be utilizing AI tools in order to accelerate direct marketing (Email/push-notification/SMS) program in order to improve engagement & conversion.  As part of the Corporate Marketing – Tech Centralization team, the person will be leading marketing technology integration & pilot for AI tools to support cross-category CRM targeted at high value customers.

Key tasks & responsibilities:

• Leading CRM strategy & planning for upper-funnel audiences/passively in-market customers (scheduling, target setting & measurement)

• Messaging & creative development using AI tools to generate marketing content at scale (subject line, email body content, product/lifestyle visuals)

• Coordinate with cross-functional business & operation teams (PR, marketing operations, product & category sales) and manage deployment end-to-end CRM campaign deployment

Key deliverables during internship:

• Delivery of marketing campaign utilizing existing AI-tools

• Roadmap to scaling AI-generated marketing more broadly

Skills and Qualifications

Minimum Qualifications and Preferred Qualifications:

• Academic Major Preferred: (Undergrad and Masters) Business and/or STEM

• Marketing Automation & Technology (Understanding AI-driven content generation tools (e.g. ChatGPT, Synthesia); Knowledge of AI-powered customer segmentation and personalization engines)

• Data Analytics & Measurement (Proficiency in data analysis tools (SQL, Python, or R for data manipulation); Understanding marketing data pipelines and ETL processes)

• Familiarity with common AI/ML use cases in marketing (e.g., personalization, predictive analytics, bots)

• Previous sales/marketing (cross-functional leadership)

• Experience developing marketing performance reports (KPI dashboards or ad-hoc reports)

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.