Senior Manager – Conversational AI & Digital Customer Experience

Company Description

Job Description

Are you ready to revolutionize customer service with AI-driven solutions? At SIXT, we’re looking for an Executive Manager Conversational Design to lead global initiatives that create seamless, human-like customer interactions across all channels.

In this role, you’ll design intelligent conversational experiences, develop consistent AI flows, and collaborate with cross-functional teams to drive automation and customer satisfaction.

If you’re passionate about Conversational AI and ready to make a global impact, apply now and shape the future of customer service at SIXT! Please send us your CV in English.

YOUR ROLE AT SIXT

• We are seeking an innovative and results-oriented Executive Manager Conversational Design to lead global initiatives in designing and implementing AI-driven conversations which provide seamless and consistent customer experiences across all communication channels/customer touchpoints
• Your designed Agentic, human like interactions, meet the needs of our customers and our business objectives alike
• You will develop globally consistent conversational flows, templates and flows across all channels including web, mobile apps, messaging platforms and voice interfaces
• Ensure the best-in-class conversational experience via virtual agent assistance that automates and deflects the contact handling via voice- & chat bots and potentially other channels
• You collaborate closely with the Data Science team to implement Data and API enhancements within Cognigy, while continuously reviewing transcripts to drive ongoing improvements in conversational performance

YOUR SKILLS MATTER

• You hold a Bachelor’s or Master’s degree in Artificial Intelligence, Computer Science, Business Administration, Service Design, or a related field
• You have 4+ years of experience in Conversational AI, chatbot development, and customer service automation, with a focus on global initiatives
• You possess an in-depth understanding of natural language processing (NLP), natural language understanding (NLU), and large language models (LLMs)
• You have strong expertise in Conversational AI platforms, preferably Cognigy, Genesys, or similar technologies
• You have a proven track record of implementing scalable Conversational AI solutions that deliver measurable business impact, supported by a data-driven mindset and the ability to interpret complex datasets for decision-making

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

Additional Information

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!