Senior Manager - Product Data Management

Job Title

Job Description

Job title:
Senior Manager - Product Data Management

Your role:

Philips Global Business Services delivers excellence in the execution of business services, enabling an agile repeatable framework to leverage opportunities that contribute to extending our leadership as a Health Technology company. Our people are a key part of the transformation program in Philips and at GBS, you become part of a global team of professionals that form the backbone of this journey.

The Commercial Configuration and New (& Old) Products Lifecycle Data related tower is part of the Philips corporate Data Management arm. Philips Healthcare is transforming towards new business models such as integrated propositions and solutions delivery. We are transforming the Health System product catalog across Philips to meet the demands of various business models i.e. software, integrated solutions, integrated services, pay per use, pay per subscription etc.

We need leaders who are expected to think out of the box, work very closely with the businesses, transformation programs, and business process owners to come up with designs and set up solutions.

You will be expected to create, maintain, improve, and advise on the standards for product and catalog data across Philips business processes. You will also use these standards and execute on our operational commitments across all of the integrated Applications in the Health care domain. You will further support in deploying new standards, support remapping existing catalogs into new ways of working.

Key Areas of Responsibility:

• Will be managing one or multiple Business units from Product Data Management (PDM)
• Should be able to manage a team of product data management associates based out of multiple locations
• Deploy lean & continuous improvement initiatives.
• Lead transformation initiatives within PDM
• Ensure Compliance and Quality adherence as per QMS
• Good understanding of CRM and CPQ, CLM processes
• Good understanding of various Configuration tools like ConfigIT & CPQ tools like SOFON, Conga (Apttus).
• Good understanding of ERP tools like SAP with MM, SD & install base.

Key Performance Indicators:

• Turn Around time (TAT)
• Data Quality PDCA
• Kaizens delivered
• Business/market/function stakeholder’s satisfaction
• Service delivery performance (volume, quality, on-time) individual contributors
• Service improvement performance (% productivity improvement)
• Service planning performance SLAs

Required Competencies:

• Good understanding of operations services processes
• Data management tools knowledge
• Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.
• Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis.
• Deals with most problems proactively and has some latitude to solve complex problems.
• Integrates in-depth specialty area knowledge with a solid grasp of industry standards and practices.
• Knowledge on tools (desired):  Conga CPQ (or) Salesforce CPQ , SAP
• With a developed communication and diplomacy skills are required in order to exchange potentially complex information.
• Experience in working in a central team to get content into systems
• Problem solving and coordination
• Process improvement capabilities
• Service mind-set, with a focus on process excellence and data quality
• A pro-active mindset with experience in the related field

Dimensions Relating to Know-How: Technical Know-How, Management Breadth, Human Relation Skills

• Has a specialized level of skill to perform analysis as part of assigned tasks
• Likely to act as a supervisor with 5-15 team members and partner associates
• Specialized theoretical knowledge of generic products/services and the surrounding organization to contribute to optimization of relevant processes  
• The tasks to be performed are such that they cannot be made without advance consultation of specialists  
• The assignments are stated only in general terms and require own interpretation and analysis and application of project management techniques. 
• Proficient typing skills and proficiency in tools like Microsoft Project, Word, PowerPoint, Excel and database systems.
• Documentation repositories such as SharePoint, Windchill

Dimensions Relating to Problem Solving: Thinking environment & challenge

• Identifies key issues and patterns from partial conflicting data
• Takes a perspective to problems and spots less obvious solutions
• Finds solutions on the basis of theoretical insight and experience for deviating situations
• Identifies the problem and some relevant issues in deviating situations, analyses each, using standard procedures, and co-decides
• Own interpretation regarding assignments, based on own calculations and coordinates implementation of changes

Dimensions Relating to Accountability: Freedom to Act, Magnitude, Nature of impact

• Works autonomously within established procedures and practices
• You will provide technical and business support. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
• You will act as a liaison between Product Managers/Business Marketing Managers, interfacing internal technology groups and as an advisor (or) coach to new or junior modelers.
• Typically acts as a lead, coordinating the work of others, with about 5-15 resources
• Needs adequate freedom to act to determine HOW to solve occurring issues
• Sets priorities for own work and co-workers
• The level of support influences the output of the relevant department

You're the right fit if:

Education & Training:

• Bachelor’s degree with relevant domain experience or MBA or related fields

Experience & Background:

• Experience with product master data and/or CPQ tools such as APTTUS (Conga)
• Experience to develop and implement algorithms
• Experience in international, large size / complex business environment
• Strong communicative skills,
• Analytical with strong conceptualization skills
• Philips experience is a plus
• Overall Experience: 12+ Yrs

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.