Product and Data Analyst (Accident & Health)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Purpose of the job

Reporting to the Head of Pricing & Underwriting (Accident & Health), the Underwriter is responsible for the co-ordination of underwriting activity for key clients of the International Health and Dental insurance portfolios, in line with the corporate strategy. Underwriting is conducted at brand level, white labelling for our key partners.

As a Product and Data Analyst, you will be responsible for contributing to the management of our product collaterals, including review of existing products and enhancing / control of product terms and conditions. You will be responsible for the tracking of losses and the co-ordination of any mitigating actions that may be required. Knowledge of health insurance products, data analysis and understanding impact of product changes to price would be required.

Strong interest in health insurance products and data analysis is at the core of this role, with focus on interpreting and maximising data effectively and quickly drilling down to customer impact which can be released into communication to clients and decisioning to implement change.

This is a varied role demanding a good balance between data analysis/MI, product, customer and excellent communication skills. It is a real opportunity to contribute to the shape and execution of the next steps in Collinson’s broader Health line of business strategy

Key Responsibilities

Product

• Carry out product reviews, assess what changes needed to align / differentiate with the market.
• Keeping abreast of changes in existing products across the market
• Compiling, in conjunction with the Compliance department, policy wordings, as may be required to reflect the cover provided by the policy in line with the pricing interpretation & expectation.
• Demonstrating consistent adherence to local governance principles, primarily focussing on fair treatment of the end customer.
• New product development from idea to launch – involvement and ownership of every stage of the product cycle, with a direct impact in the results for A&H.
• Supporting Account and Business Development and Marketing teams when creating/enhancing products, with a strong focus on customer need and customer communication.

Data

• Analysing claims data to assess drivers from a product perspective behind the performance
• For existing schemes, contribution to annual product reviews, utilising scheme performance data to propose and implement enhancements to support/develop scheme performance.
• Manipulation for monthly premium and claims data – setup behind performance management
• Monitoring of portfolio data, ability to segment by key rating factors for health business
• Day-to-day Medical Underwriting of Health and Dental products, working with the operational policy administration, claims and assistance teams, acting fairly and properly, and communicating the result of underwriting decisions to partners/customers.

 Knowledge, skills and experience required 

• Strong insurance product / data background with an intimate understanding of the Health market.
• Ability to analyse data to make underwriting decisions
• Ability to articulate statistical and data trends into actionable insights and translate these into easy-to- understand recommendations for both technical and non-technical audiences.
• Excellent attention to detail/analytically focused and a strong understanding of data manipulation.
• Familiarity with medical and healthcare products would be beneficial.

Personal Attributes

• Strong focus on delivery, influencing across different job levels and departments
• A genuine interest in the Health & Dental markets and an awareness of the customer journey.
• Good business acumen, the ability to balance creativity with strong commercial delivery.
• Ability to manage multiple stakeholders internally and externally, an effective relationship builder
• Ability to work independently, developing approach to problems with structured solutions
• Strong communication skills, particularly in disseminating complex technical concepts to a non-actuarial audience
• Demonstrates highly effective planning. Strong coordination and organisational skills to support self-directed execution on key product initiatives.
• An aptitude to thinking beyond the numbers when developing new business products

Qualifications and Skills

• Experience in Consumer lines (Health products preferred) Insurance experience in a similar role
• Strong command of MS Excel, PowerPoint and Word (intermediate/advanced). Previous experience of manipulating insurance data is advantageous.
• Broader awareness of insurance regulation would be advantageous
• Educated to degree level in a numerate subject (Mathematics, Statistics, Actuarial Science, Science preferred) or equivalent professional qualification.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com