Data Operations Manager

The ED&I Data Operations Manager is responsible for overseeing the production support and quality assurance functions and personnel within the ED&I organization. This role is responsible for ensuring the reliability, scalability and smooth functioning of existing data operations processes and workflows and collaborating with other functions to implement and operationalize data operations practices across the organization. The role works closely with Business and IT teams as well and Vendors to optimize the efficiency, responsiveness, and quality of deliverables across the ED&I organization.

•Responsible for production support and quality assurance functions within the ED&I organization•Manage ServiceNow production support queue to ensure response time and resolution SLAs are met•Ensure the reliability, scalability, and smooth functioning of existing data operations processes and workflows•Collaborate with Portfolio Managers to ensure successful delivery of commitments and alignment on timelines•Oversee data integration processes by managing and optimizing processes for integrating data from various sources into a centralized repository or data warehouse, ensuring that data is accurately and consistently merged and updated•Identify any impediments to project progress and work with the relevant stakeholders to drive resolution•Foster a culture of continuous improvement and innovation in data operations practices•Develop and maintain strong relationships with key stakeholders including business partners, analysts, and development teams 

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

This position has a hybrid work schedule with three days in the office and the option for working remotely two days.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Education:

•Bachelor's degree in Business, Information Technology, or a related field or in lieu of related degree, at least 8 years of experience in agile methodologies, software development, and project management•Relevant certifications (e.g., Certified Scrum Master, Agile Certified Practitioner, PMP, DevOps) preferred

Knowledge and Experience:

•6+ years of experience in data operations, agile methodologies, software development, and/or project management•Experience in successfully delivering data operations projects within budget, scope, and timeline•Excellent communication skills with the ability to interact with stakeholders at all levels•Ability to manage multiple projects and priorities in a fast-paced environment•Strong problem-solving skills•Knowledge of data management and analytics tools•Knowledge of Agile development principles (e.g., Scrum, Kanban, Lean) and DevOps practices and principles

Technical Skills:

•Data Operations and Management Tools (e.g., ServiceNow)•Analytics Tools: (e.g., MicroStrategy, Tableau, Business Objects, and Oracle Business Intelligence (OBIEE)•Project Management Tools (e.g., JIRA, Confluence)•Cloud-based Environments (e.g., Azure or AWS)•Continuous Improvement Frameworks (e.g., Six Sigma, Kaizen, Lean)•Agile Scaling Frameworks (e.g., SAFe, Scrum) Preferred:

• Previous Sherwin Williams experience in a related area

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!  At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.