Senior IT Help Desk Specialist

At Civis Analytics, we bring objective, data-driven truth to organizational decision-making—from the boardroom to the world’s largest progressive social causes.

This mission isn’t an aspiration: it’s something we see realized every day, and it brings purpose to everything we’re working on.

We combine a sophisticated SaaS product with our specialized data science consultancy to empower tens of thousands of active users to make millions of data-driven decisions every month. From joining disparate data sources and automating reporting, to building more elaborate models of targeted audiences and optimizing messages for them, organizations like the Bill and Melinda Gates Foundation, the City of Boston, and iHeart Radio trust Civis’s technology to make their most critical decisions.

Core to our product and consulting offerings is Civis Platform, which makes it easy to import, manage, transform, analyze, and report on data with integrated open source tools. Our customers love Civis Platform because it empowers them to focus on finding data-driven answers to their most critical questions—in other words, we empower them to run their business, rather than running a tech stack. 

Learn more about Civis at www.civisanalytics.com.

Join Civis Analytics as a Senior Help Desk Specialist and become a key player in our "cloud-first" technology environment. We're looking for someone who is passionate, proactive, and ready to tackle tier one and tier two technical issues while collaborating with team members across all departments. In this role, you’ll have the opportunity to enhance our support infrastructure, deliver exceptional customer service, and further develop your technical skills with plenty of room for growth. 

What You’ll Do

• Be the Go-To IT Support: Manage the internal IT support ticket queue as the first point of contact for employee IT needs.
• Administer Essential Tools: Work with software-as-a-service applications like DocuSign, Google Workspace, Slack, and more.
• Manage Devices with Ease: Oversee MacBooks using mobile device management software like Kandji.
• Keep Us Connected: Support LAN/WAN, printers, AV, and other office equipment to ensure smooth day-to-day operations.
• Onboard New Talent: Lead technical onboarding sessions for new employees, setting them up for success from day one.
• Build Knowledge: Continuously improve and expand our internal knowledge base.
• Protect Our Data: Help enforce data security policies and maintain compliance with industry standards (e.g., SOC2, FedRAMP).

What We’re Looking For (Minimum Qualifications)

• 4+ years of IT support experience, with a focus on MacOS.
• Hands-on experience managing MacBooks with mobile device management tools like Kandji.
• A knack for customer service – you’re patient, approachable, and solution-oriented.
• Familiarity with IT tools such as Okta, GSuite, GitHub, Slack, Code42, JIRA, and Confluence.
• Experience using a support ticketing system.
• Basic knowledge of IT security best practices and network troubleshooting.
• Ability to provide both on-site and remote support.
• Understanding of desktop automation concepts.

Bonus Points (Preferred Qualifications)

• Familiarity with scripting languages like Bash, Python, or GAM.
• Experience with Google Workspace.
• Vendor and software license management experience.

You Should Apply If:

• You’re excited about owning an IT function in a growing company.
• You love solving problems and are always looking for ways to improve processes.
• You’re customer-focused and enjoy helping others succeed.
• You’re able to visit our Chicago office twice a month for on-site support.

You Should Not Apply If:

• You prefer working in a large team environment.
• You need help prioritizing tasks and require significant guidance.
• You’re looking to work in the office every day.

Why Join our Team?

• The opportunity to be part of a growing tech organization focused on solving interesting and meaningful problems.
• Competitive benefits, including unlimited PTO; 401K match with immediate vesting; health, dental, and vision benefits; fully paid parental leave and pet insurance.


Civis embraces the individuality of our employees, and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or veteran status. If you have a disability or special need that requires accommodation, please contact us internalrecruiting@civisanalytics.com.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

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