Platform Product Manager, BizTech

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Enterprise Technology team within BizTech, manages a complex and innovative ecosystem of products and applications, and is responsible for driving key outcomes for stakeholders who are responsible for building and nurturing relationships for various purposes. Some of these include:

• Increase high quality supply on the platform
• Identify opportunities and expand LTV of existing customers
• Ensure changes to external government policy landscape is understood proactively
• Ensure Airbnb builds relationships and partners with all stakeholders such as policymakers, lawmakers, airbnb ambassadors effectively

Everything we do is exemplified due to the scale - thousands of regions, millions of users, and billions of dollars (and transaction volume). Our approach is to build platform solutions to help the company grow by expanding existing businesses and enable new business initiatives to thrive.

The Difference You Will Make:

Airbnb is constantly evolving and the various platforms within Enterprise Technology Team (Supply Platform, Policy Platform, Data Platform etc.) work in partnership with the business teams to help deliver new and exciting initiatives. The team is beginning a journey to rethink and re-architect how we solve problems by building scalable platforms to address the ever changing needs of our broader stakeholders 

Some of the problems we are trying to solve:

• Given broader objectives, determine the best course of action for various personas and their dependencies
• Bring significant efficiencies in performing the various types of actions (such as promotions, identifying leads, policy changes, customer preparatory activities etc.)
• Build critical data assets needed for measuring performance and attribution of the actions, in easy to consumable way
• Platform that can easily adapt to the business needs and support variety of business use cases and personas

A Typical Day: 

• Establish the vision for a product or platform based on the value we can provide
• Establish /Iterate product strategy and build alignment across product teams, cross-functional partners and leadership/executive teams
• Define goals and success with clearly measurable objectives and key results
• Efficiently execute to ship products, deliver impact for our business and users and advance towards long term strategy
• Communicate concisely with all stakeholders and influence outcomes
• Lead the ideation, research, customer discovery and bring clarity on what user needs to be solved that drives necessary business outcomes
• Define and analyze metrics that inform product success & health

Your Expertise:

• 9+ years of product management experience
• Experience with building products around customer relationship and sales tech
• Experience with bringing significant efficiencies with Automations, Data, Insights & AI (foundational models & ml models)
• Experience working on platform products - building products that can be leveraged by a variety of business customers
• Experienced in both building custom solutions and launching integrations with 3rd party products and technologies

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.