Research Reporting Analyst

The Research & Insight Team guides and inspires the whole business in their decision making through the provision of compelling Research, Insight and strategic data analysis.
In this 18‑month secondment, you will derive actionable insights from our research data—both numeric and textual—by conducting in‑depth analysis, interpreting trends, applying statistical techniques (e.g., regression), and establishing and reporting on key measures from both Heathrow’s internal and external research programmes to drive our future strategic direction.
The role requires strong analytical skills to manipulate and interpret data from multiple data sources and to deliver regular reporting to a consistent and high standard within timescales.
 

• Delivering a series of on-going & ad-hoc analysis-based projects developing options for improvement and clear strategic recommendations.
• Synthesising a broad range of data sources (numeric and text) to produce insights and recommendations to complement and strengthen Heathrow’s understanding of our customers.
• Undertaking statistical analysis to generate greater value and understanding from Heathrow’s different sources of customer data.
• Setting targets, investigating and reporting on monthly and quarterly data results including Executive KPIs linked to customer research data.
• Designing, automating and maintaining new research data reports in Power BI that focus on Heathrow meeting its future consumer strategy.
• Maintaining an awareness and implementing developments in data analysis techniques that would help Heathrow gain greater strategic insight from its research data.
• Working alongside the whole Research and Insight team and wider data community to review market data sources and make recommendations to ensure all continuous and ad-hoc results are triangulated and impactful.
   

• Understanding of working with market research data sets.
• Highly experienced in using Excel for data analysis, and comfortable designing and working with Power BI reports.
• Working knowledge of statistical techniques (e.g regression) using Python or R.
• Robust numerical and analytical skills, with the ability to clearly articulate complex data and statistical concepts to a non-technical audience.
• Strong interpersonal skills to effectively collaborate with a variety of personalities and work styles. 
• Excellent organizational and time management skills, with a proven ability to prioritize tasks and meet targets.

   Ideally, you will also have: 

• The ability to understand stakeholder data needs.
• Self-motivation and the ability to work well with minimal supervision.
• A degree in statistics, mathematics, analytics or a related field.
• Experience of working with text analytics and building and refining syntaxes.
• Experience working in a regulated organization environment. 
   

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. 

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.