Locations Manager - OOH

General information

Press space or enter keys to toggle section visibility

Name Locations Manager - OOH Site / Location Melbourne Support Centre Ref # 12368402 Entity Australia Post Opening Date 21-Feb-2025 Suburb Richmond Work Type Permanent Full Time

Description & Requirements

Press space or enter keys to toggle section visibility

Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

At Australia Post, the Parcel Product team is driven by a mission: "to connect people and businesses through innovative, reliable, and sustainable freight solutions." The Out of Home (OOH) initiative is a key enabler of this strategy, and is transforming the way parcels are collected and returned by introducing innovative delivery solutions such as parcel lockers, hubs, and other diverse self-service options.

As an important pillar within our Out of Home (OOH) initiative, The OOH Locations Manager plays a critical role in identifying, analyzing, and securing the right locations for OOH solutions, such as parcel lockers, to ensure accessibility and optimize operational effectiveness. As such, this individual plays a pivotal role to help us deliver seamless, customer-centric OOH solutions. 

What you’ll deliver with us  

This role combines strategic thinking, data-driven decision-making, knowledge of how data driven location models are constructed and stakeholder collaboration, to build a robust network of OOH locations, that are continually maintained and optimised, utilising the power of advanced analytics and AI. By leveraging advanced analytics, AI, ML, market intelligence, real estate and vendor negotiation expertise, the Locations Manager will identify high-impact sites and negotiate partnerships to drive customer adoption and satisfaction. This role also oversees the strategic placement, optimisation and scaling of the OOH network, ensuring alignment with customer needs, operational capabilities, and Australia Post’s broader strategic goals.

The Locations Manager will act as a bridge between internal teams (Product, Operations, Marketing) and external partners (landowners, councils, and developers), ensuring that all locations meet both customer expectations and operational requirements.

The role requires a blend of technical expertise, strategic thinking, and program management skills to design and maintain a location intelligence model that supports the long-term vision for OOH services. By championing innovation and collaboration, the Locations Manager will ensure Australia Post continues to lead in delivering sustainable, accessible, and future-focused OOH delivery solutions.

You’ll 

•              Develop and execute a comprehensive location strategy for the OOH Collect & Return network, aligned with customer behaviour insights, operational needs, and strategic goals.

•              Use geospatial analysis, advanced analytics, AI and ML to identify ideal site locations that maximize accessibility, visibility, efficiency and customer convenience.

•              Establish and maintain a scalable framework for evaluating and prioritizing location opportunities, balancing customer desirability, feasibility, and viability.

•              Lead the development of market intelligence capabilities to inform location strategies, leveraging demographic data, customer journey insights, and competitor analysis.

•              Conduct in-depth analysis of customer traffic patterns, proximity to retail and transit hubs, and other factors to identify high-potential sites.

•              Monitor market trends and emerging opportunities, adapting the location strategy to maintain a competitive edge.

•              Work closely with Product Managers, Engineering, and Operations teams to ensure OOH location decisions align with technical and operational capabilities.

•              Ensure all site acquisitions and operations comply with local, state, and federal regulations, including accessibility and zoning requirements.

•              Identify and mitigate risks associated with site acquisition, installation, and maintenance.
 

About you  

 You will have experience in real estate, commercial site acquisition and negotiation, location strategy ideally within a retail or technology driven industries.

You’ll also need   

• Proven success in managing complex, high impact location acquisition projects across urban, regional and remote areas. Navigating through complex regulatory environments.
• Demonstrated experience in geospatial analysis, market research and data-driven decision-making for the site selection process.
• Extensive experience negotiating with external stakeholders including landowners, councils and commercial real estate agents.
   

How we’ll deliver for you

• A chance and opportunity to shape the future of how Australian’s receive their parcel deliveries.
• Huge growth and development opportunities in a company that fills the majority of it’s roles internally.
• Benefit from the trust, autonomy and authority in order to make decisions and create and implement meaningful changes.
   

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

See and hear more about what it's like to work in business support with us: