CRM Data Specialist

Are you passionate about data accuracy and integrity? As a CRM Data Specialist, you'll play a crucial role in maintaining the quality of our Contact and Account data within our CRM system.

Reporting to the Manager of Customer & Revenue Analytics, you'll be responsible for ensuring Contact and Account data accuracy, consistency, and quality, performing data entry and resolving inconsistencies, collaborating with stakeholders to uphold data integrity across the organization, and adhering to established data quality standards and definitions.

If you're detail-oriented and love working with data, this is the perfect opportunity for you to make a significant impact!

What you will be responsible for:

• Data Entry & Quality Monitoring: Enter, update and review data in CRM to ensure accuracy, completeness, and consistency, identifying and resolving issues like duplicates, missing fields, or invalid entries.
• Data Issue Resolution: Investigate and resolve data discrepancies, collaborating with relevant teams to correct inaccuracies and maintain consistency across systems.
• Data Cleansing & Reporting: Perform tasks such as de-duplication, standardization, and data enrichment to enhance the quality and reliability of CRM data. Generate reports on data quality metrics, analyze trends, and identify areas for improvement.
• Stakeholder Collaboration: Work with Data Analysts, and CRM, IT, BI, Customer Success, Merchandizing, Marketing, and Finance teams to understand their data needs and address data quality concerns effectively.
  
  

Essential Qualifications:

• Bachelor’s degree in Business, Math, Statistics, Information Technology, Computer Science or related area.
• 2+ years of experience in data stewardship, data governance, CRM administration, or related roles.
• Strong understanding of CRM systems (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Hands-on experience with data cleansing, validation, and management and working with large data sets.
• Proficiency in Excel, Python, and data visualization tools (Power BI, Tableau).
• Strong critical thinking skills with the ability to collect, organize, critically report on, and disseminate information.
• Ability to communicate results, present findings and disseminate significant amounts of information with an attention to detail, clarity, and accuracy.
  
  

Preferred Qualifications:

• Experience with D&B Optimizer, ZoomInfo is an asset.
  
  

Benefits & Perks:

• Comprehensive Benefit Plan and RRSP Matching
• Competitive Vacation Policy
• Fitness Subsidy
• Training and Development Program
• Paid Charity Day and Regular Company Fun Events
• StarTech.com Product Discount
• Bonus Plan
  
  

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. StarTech.com makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.

Operating in 26 countries globally, we are proud to be included as one of Canada's Best Managed Companies for 2024 and for the 14th consecutive year. In 2022, StarTech.com was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada’s “Best Employers” as well as “one of Canada’s fastest growing companies” for a ninth year in a row by “Profit 500”.

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.