Global Quality Data Analyst

Job Description:

Position Essential Functions:

• Analyze quality data to identify new issues, track improvements, and provide insight into quality performance and opportunities for improvement
• Provide routine reporting and analytics, and support non routine requests for information
• Perform text mining and advanced analytics to provide early warning of emerging issues and identify improvements to customer claims systems
• Maintain data structure for Global Quality function
• Compile and cleanse data from multiple sources into coherent reports for analysis and recommendations for improvements.
• Develop automated applications that enable customizable reports for individuals to optimize statistical efficiency and quality, predictive
• Perform application analysis and problem resolution to identify gaps and align metrics with business needs that create value to customers.
• Develop functional design specifications, technical specifications, and user procedures.
• Work with management to prioritize business and information needs
• Coordinate and manage interdependencies amongst multiple projects.
• Propose and implement process improvement by streamlining and automating day to day tasks.
• Effectively communicate with end users both internally and externally to determine feasibility of potential systems projects.
• Flexible to work with teams in different time zones

Qualifications:

• BS degree in, Engineering, Statistics, Computer Science or similar field.
• Minimum of 2 years working experience in the related field.
• Ability to extract, query, and analyze data from application data sources and draw valid conclusions that lead to practical solutions.
• Strong knowledge of statistical methods and application
• Strong knowledge of Microsoft Excel, Minitab, Access, RStudio and Visual Basic
• Programming languages experience preferred (Java, Python)
• Working knowledge of SQL database management, SharePoint, and .Net
• Excellent communication skills with a strong change management discipline and customer service attitude.