Performance & Data Analyst-Human Services Admin

Job Description

Salt Lake County…A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place….its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck.  A career with /Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; pet insurance auto and home insurance and discounts at County facilities. 

For Benefits information Click HERE 

To estimate how much your pay and benefits could be worth use our Total Rewards Estimator

The Human Services Department supports county residents across the lifespan from birth to end of life through collaboration with other county agencies, state and local governments, businesses, and community organizations to meet our vision that Salt Lake County’s diverse communities are healthy, vibrant, and safe places to live, work and thrive. The Department of Human Services’ reach is vast and is accomplished by the following divisions and contracted service areas:

• Aging & Adult Services
• Behavioral Health Services
• Criminal Justice Services
• Health Department
• Youth Services
• Indigent Defense
• USU Extension

We are seeking applicants with strong analytical skills and policy awareness who are excited about the interdisciplinary and dynamic nature of our work. Under the direction of the Human Services Associate Director and Director, you will drive an innovative approach to data analytics. In collaboration with subject matter experts, you will conduct program evaluations, report outcomes and indicators, coordinate data sharing and data governance efforts, and develop dashboards and presentations for internal and external stakeholders.

If you’re interested in this position, you may also be interested in a similar open position with Office of Regional Development: https://careers-slco.icims.com/jobs/38338/performance-%26-data-analyst/job.  Note you must submit separate applications for each position to be considered for both.

JOB SUMMARY

Drives innovation, cultivates curiosity and strengthens relationships with program staff and leadership within and across departments. Develops goals and metrics for performance management, designs and maintains data collection and management systems, conducts quantitative and qualitative research, and communicates complex information to a range of stakeholders. 

MINIMUM QUALIFICATIONS

Bachelor's degree from an accredited college or university in Data Analytics, Information Science, Economics, Sociology, Business Administration, Public Administration, Public Policy, or related field plus four (4) years of related experience; OR an equivalent combination of related education and experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements. 

ESSENTIAL FUNCTIONS

• Works with County agency directors, managers, analysts, and frontline staff to establish agency outcomes, indicators, baselines, and performance measures, as well as methods for tracking progress towards those outcomes and performance measures.
• Design and develop reports, graphs, dashboards, presentations, and narratives to convey complex data and information for internal and public use.
• Engage with other technical experts to design, develop, and improve data tools and reports.
• Assists internal data users to adopt a wide range of tools and methods to collect, manage, interpret, and report on performance measures and operational data to inform program management.
• Provides training and feedback to staff on the implementation and use of new and existing data tools.
• Advise on best practices for data collection, including survey design, and identifies opportunities to leverage administrative data and other public data.
• Identifies and pursues opportunities to conduct research, establish pilot projects, and manage other short-term projects as needed.
• Researches and identifies national best practices, similar governmental practices, and promising new analytic methods and technology related to data, innovation, and process improvement.
• Creates and updates internal data management and data sharing policies and procedures to help guide and document data management, data sharing, and coordination efforts.
• Contributes to countywide data governance initiatives.
• May monitor compliance with federal and state data privacy regulations and County data sharing agreements, including staying abreast of changes to data privacy regulations and data sharing agreements.
• May supervise staff.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Quantitative and qualitative research methods
• Data visualization tools
• Data programming languages/tools
• SQL and relational databases
• Database extraction, data cleaning, data wrangling, and basic data analysis
• Advanced features and formulas in Excel or Smartsheet
• Data sharing, security, privacy, and related regulations
• Project management methods and tools
• Personnel supervision, management, and development

Skills and Abilities to:

• Communicate effectively verbally, in writing, and through data visualizations
• Think logically and systematically to solve complex problems
• Analyze business and technical processes and determine ways of making them more efficient
• Engage in building a culture of data literacy and continuous performance improvement
• Seek out and propose data projects and opportunities to collaborate internally and externally
• Monitor emerging technology and tools (e.g., Artificial Intelligence) and evaluate opportunities and challenges of applying new technologies and tools to performance management and data analysis
• Ability to work under pressure and meet tight deadlines
• Maintain confidentiality and professionalism

Additional Information

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are typically performed in a general office setting, sitting or standing for long periods of time at a computer.