VP, Analytics – Product Insights & Optimization(L12)

Job Description:

Role Title : VP, Analytics – Product Insights & Optimization (L12)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

VP, Analytics – Product Insights & Optimization (people manager) role is a part of India Analytics Hub (IAH) and reports to CEPA & B2B leader in IAH, closely partnering with Product analytics leader and Product managers in US. The desired employee is expected to lead a highly motivated team to deliver on business and organizational priorities for the Product Analytics teams, providing strategic thought leadership in optimizing and scaling up current deliveries. This role will provide strategic thought leadership and data driven insights on diverse analytics and reporting activities to the product analytics team for multiple Synchrony products and capabilities

The position is remote, where you have the option to work from home.

Key Responsibilities:

• Develop and implement a time-bound, tangible and actionable analytics roadmap & vision for the Product Analytics team within IAH, outlining key milestones, resources, and timelines for achieving long-term goals.

• Elevate the analytics quotient & delivery from IAH in terms of proactive deepdives, analyses and self-initiated proof-of-concepts around product optimization.

• Drive end-to-end analytics on newer Growth areas like MSF,MPQ, Digital Waller as well as continue to deepen analytics penetration in existing products like Pay Later, Prequal

• Demonstrate and expand analytics impact with profit/LTV based product decision optimization use cases across all products

• Be a hands-on leader and be able to roll-up sleeves to lead projects, perform data analysis

• Build strong relationships with US and IAH teams to communicate the value proposition of the team and drive engagements and business impact across the enterprise.

• Foster a culture of innovation & learning within people with high emphasis on sustainable & scalable practices.

• Deliver on people management responsibilities including team planning, hiring, performance evaluation and career guidance

• Deliver projects, adhering to expected timelines, accuracy & compliance with meticulous project management and mentor team members on analytical, technical and functional subject matters

• Lead internal initiatives, perform other duties and/or special projects, as assigned

Required Skills & Knowledge:

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience.

• 8+ years in building analytics to drive strategy with positive outcomes and measuring impact

• 5+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data;

• 3+ years of experience in BI tools, e.g. Power BI, Tableau, Birst, etc.

• 5+ years in marketing analytics

• 5+ years of experience in managing teams with ability to motivate team, drive change, create a culture of learning, innovation and recognition

• Ability to solve complex technical and people-oriented problems with minimal supervision

• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills

• Strong written/oral communication & stakeholder management skills

Desired Skills & Knowledge:

• Superior thought leadership and framework based solutioning abilities

• Experience in storytelling, presenting to senior leaders with strong communication skills

• Innovative mindset that looks to improve current capabilities and discover new ones

• Experience working with Python and R, preferably in a Linux-based cloud environment such as AWS

• Experience with modeling/forecasting

Eligibility Criteria:

Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

The position is remote, where you have the option to work from home.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager or HRM before applying for the role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L10 + Employees can apply

Grade/Level: 12

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