VP, Health & Wellness Analytics - Dental Growth and Provider Engagement

Job Description:

Role Summary/Purpose:

The VP, Health & Wellness Analytics Dental Growth and Provider Engagement role will be responsible for developing strong analytic solutions to support the penetration and expansion of Dental markets to grow the Health & Wellness platform. The Health and Wellness platform drives $15+B in annual sales with 7+M active cardholders and a key driver of growth for Synchrony.

This role will lead all data & analytics efforts for Dental GM and leadership team, which will involve fostering strong partnerships with Health & Wellness senior leadership teams and partners from various functional leaders such as Sales, Marketing, Product, IT, Finance, Credit, Business Development as well as others.

This role will also support Provider Engagement analytics across all industries in Health and Wellness, including the Independent Provider segment.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead all analytics efforts to engage and grow existing Dental market, proactively identify underlying dynamics behind current trends to define risks and opportunities, and work with the Dental GM leadership team on solutions.

• Provide strategic leadership on Provider Engagement across all industries, including Independent Segment strategy. Focus covers activation after enrollment, credit pen growth opportunities, early signs of disengagement among others.

• Leverage insights across Analytics team within Health and Wellness (Marketing, Sales Team and Network Solutions) as well as Analytics COEs and Growth to guide GMs in strategy and areas of focus. Identify relevant analytics across the organization and synthesize relevant insights for Dental Industry, understanding the impact to the market and existing initiatives.

• Manage, coach and develop a team of analytics professionals through training and hands on experiences.

• Lead analytic team to deliver complex projects from beginning to end, including ideation, data mining, insight generation, and presentation of results and recommendations

• Create "test and learn" culture through ongoing learning agenda, designs of experiments, and assessment of product and targeting strategies

• Support streamlining of reporting as well as existing and new data sources.

• Support ad-hoc initiatives and projects as needed.

Qualifications/Requirements:

• Bachelor’s degree in statistics, mathematics, economics, finance, business, or other quantitative fields OR, in lieu of degree, a high school diploma/GED and 15+ years of data analytics experience in credit card and/or payments industry

• A minimum of 12+ years of data analytics experience to include:

  • 5+ years of analytic leadership/managerial experience within Financial Services or payments industry

  • 5+ years of experience performing portfolio analytics, focused on key P&L drivers

  • 5+ years hands-on experience with SAS, Python, R, and/or SQL

  • 2+ years of leveraging external sources of data (i.e. retail transaction level data or similar)

  • Experience influencing business strategies and decisions based on analytic insight and delivering compelling recommendations to senior management

Desired Characteristics:

• Master’s degree preferred

• Prior experience in leadership role supporting sales, marketing, business strategy development and implementation

• Ability to build strong relationships with cross-functional teams and become a trusted business partner

• Strong understanding of credit card industry financial P&L drivers and key sensitivities, with business performance reporting experience

• Hands-on experience with data visualization/BI tools, e.g. Tableau, Birst, Power BI 

• Ability to synthesize/analyze complex and diverse information and to develop and recommend strategies and communicate them clearly

• Ability to develop executable strategies, build and lead teams, articulate a clear vision, and deliver results at committed timeline

• Ability to foster partnership and/or influence senior corporate decision makers

• Ability to influence C-level executives and senior management by building and delivering compelling recommendations, advocating and influencing decision making

• Strong ability to engage with business teams and cross functional teams

• Experience with modeling/forecasting, and strong understanding of targeting and segmentation

• Strong project management, communications, multi-tasking, relationship management and influencing skills and the ability to work independently are critical to success

• Ability to develop executable strategies, build and lead teams, articulate a clear vision, and deliver results

• Strong verbal and written communication skills; Ability to engage effectively with a broad range of audiences including senior business leaders, senior analytics leaders, and highly technical talent

• Demonstrated ability to manage complexity/ambiguity and multiple initiatives

• Ability to be hands on as well as coach teams in developing analytic capabilities and tools

• Demonstrated ability to manage remotely located teams in India and the US

Grade/Level: 14

The salary range for this position is 170,000.00 - 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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