CS Data Analyst

Description

Atera is looking for a Customer Success Data Analyst to join our team!

As a CS Data Analyst, you will play a key role in understanding and nurturing our growing customer base. You will explore our users' adoption of Atera’s product, build usage metrics, and explore ways to increase customer engagement and prevent churn. You will share your reports and business insights with key business stakeholders and your insights will help improve the business results of our Customer Success and Support groups. You will bring your expert data manipulation and analytical ability to provide critical insights and drive strategic initiatives forward.

Responsibilities:

• Gain a deep understanding of the data models that maintain customer activity and product usage data. 
• Design new data models, prediction models, and KPIs, and work closely with the BI dev team to implement them.
• Build and maintain reports, dashboards, and metrics in addition to monitoring the integrity and validity of the data reported
• Deliver and present actionable insights to support business performance
• Develop strong partnerships with CS leaders to achieve business objectives and become their trusted data advisor.

Requirements

Requirements

• Minimum of 3 years experience as a business analyst in a tech company
• Experience working with complex data sets and multiple sources of data, as well as understanding the data pipeline from the raw level to the business layers.
• Experience with data visualization platforms (e.g. Qlikview, Tableau, Power BI)
• Excellent Excel and SQL abilities
• BA/BSc in a quantitative field

Analytical mind with exceptional attention to details

Experience as a Product Analyst or Customer Success Analyst - Huge advantage

Experience in working in a SaaS and B2B company – Huge advantage

Some of our benefits

Atera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!

More about Atera

Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.

About Atera