Manager, Data Science

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
We are seeking a skilled Manager, Data Science with experience in developing AI and Machine Learning data products. You need to have a strong understanding of statistical analysis and are proficient in Python, SQL, and cloud infrastructure. You will be responsible for developing, testing and deploying machine learning models.

What you will do:

• Bring a passion and urgency for creating superior operational intelligence that drives tangible benefits, aligning to Care Nation’s strategic priorities (Reducing friction, drive solutions and being a world-class operator).
• With a customer-first mindset, be a trusted advisor in solving business problems in collaboration with Care Nation stakeholders. You'll accomplish this through providing thought-leadership & direction in generating actionable insights about our Solution Centre and operational Performance, superior knowledge and expertise in Contact Centre analytics, performance management and statistical methodologies.
• Develop, test, and deploy machine learning models to drive predictive analytics and automate processes. Continuously monitor model performance and make improvements to optimize accuracy and efficiency.
• Conduct statistical analysis and hypothesis testing to validate models and ensure their robustness.
• Support data analytics & reporting requests related to Care Operations to generate meaningful insights and intelligence in a detailed, systematic, and efficient manner. You must be able to interpret complex data points into concise insights for consumption across the organization, including SLT & ELT audiences.
• Develop reliable and efficient data integrations and ETL’s with new and existing data sources to generate value. Use a variety of technology and programming languages including, Databricks, Snowflake, Python, SQL, PowerBI, Tableau
• With your expert knowledge, build plans to educate / coach / mentor team members on technical execution and coaching stakeholders on how to generate value from solutions we’ve developed.
• Influence cross-functional leadership teams and navigate around competing priorities to deliver positive outcomes for all involved; Securing commitment and support from SLT on critical initiatives that drive Operational Excellence and reduce friction for those that support the front-line.

What you will bring:

• A drive, energy, and urgency to deliver innovative insights and support leadership decision making
• As an early technology adopter, you’ll have curiosity on to how to integrate cutting-edge technology into our operations
• Strong understanding of statistical analysis and data mining techniques
• Experience with cloud platforms (AWS, Google Cloud, Azure)
• 5+ years experience building and deploying Machine Learning models
• 3+ years of experience within the Telecommunications industry or Operations Management
• Bachelor’s or Master’s degree in Mathematics, Statistics, Computer Science, Economics, Engineering or a related field.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 319241

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology