Senior Manager, Patient Services Reporting and Analytics

Senior Manager, Patient Services Reporting and Analytics

Location: This position has the ability to be based at our Boston -Seaport, or New Haven, CT office, (60% onsite/hybrid).

This is what you will do:

The Senior Manager, Patient Services Reporting & Analytics is a hands-on technical leader who will be responsible for establishing and implementing data reporting strategy in alignment with the strategic objectives of Patient Services and US Commercial.  The role works in a highly cross-functional team and ensures the successful development and execution of key reporting infrastructure, reporting initiatives, data quality, and other analytics projects.  The ideal candidate is willing to dig in and help build a sustainable strategy supporting Patient Services extensive data and reporting needs. This individual has a demonstrated ability to establish modern data standards, troubleshoot and resolve data issues and support a variety of analytics needs in a fast-paced, data-driven environment. 

You will be responsible for:

• Drive completion of sustainable reporting solutions for Patient Services, such as a data warehouse

• Partnering with a cross-functional teams to review, analyze, and evaluate user requirements and create reporting solutions

• Partner cross functionally to ensure systems generating data, primarily our CRM, are designed to support reporting and analytic needs

• Push departmental data quality to the highest possible levels.

• Creating detailed documentation on procedures, protocols, and reporting deliverables

• Collaborating with a variety of analytics stakeholders to ensure that reporting prototypes will meet the highest standards in metrics development

• Communicating sophisticated data solutions to technical and non-technical stakeholders in a clear and effective manner, and develop the confidence to make sound recommendations

• Contributing to other reporting and analytics projects as needed

You will need to have:

• Bachelor’s degree in data science, computer science, statistics, or another quantitative discipline; advanced degree preferred

• 4+ years of hands-on experience with Python, R, SAS, SQL, etc. and dashboard tools such as Qlik, PowerBI, Tableau, etc. (and willing to expand technical know-how)

• Excellent attention to detail

• Excellent verbal and written communication

• Excellent problem-solving skills

• The duties of this role are generally conducted in an office environment.  As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• Working knowledge of the Salesforce CRM, data governance and data mining algorithms

• Experience designing or building data reporting infrastructures such data warehouses

• Prior experience in the health care industry

• Patient Services analytics experience

Date Posted

26-Feb-2025

Closing Date

06-Mar-2025Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.