Data Analyst

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Team

Our Data Analytics team is a cross-functional team that works hand-in-hand with all of the other teams at Gorgias (Marketing, Partnerships, Sales, Success, Support, Product and Engineering).

Our core mission is to maximize Gorgias’s impact by empowering our stakeholders to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

The team itself is composed of two main sub-teams:

• Business Intelligence: partners with the rest of the company by providing ROI driven insights and recommendations, and by giving them the data resources needed to achieve goals. The team consists of 8 members, specializing in two key areas of expertise: product analytics, and holistic business insights.

• Analytics Engineering: responsible for the management and maintenance of the Data Platform, including all data pipelines and assets. Their primary goal is to ensure that accurate and easily accessible data is provided at scale to end users.

Please submit your CV in English for consideration.

About the Role

• You will join the BI team and support the growth of our new product, Marketing Suite 💸 which goal is to boost our merchants GMV by the usage of campaigns and our brand new AI Agent for sales.

• You will assist our lead Data partner of the Marketing Suite Tribe (Paula), and collaborate with both product and go-to-market teams. This is a golden opportunity for constantly influencing the short and long term strategy of the Tribe by combining analytical results and product knowledge to drive strategic decisions.

• More precisely, you will:

  • Deliver key insights by analyzing product features, adoption behaviors and retention trends. 💡 Is the launch of this new feature a success? How to drive product adoption among targeted merchants? Why do we see a drop in performance of this feature? Here are some questions you will answer by combining product knowledge and analytics.

  • Create / monitor data products to track metrics using SQL and dbt to empower the Tribe in their data-driven initiatives.

  • Contribute to the overall Tribe strategy: switching from long-run Tribe impact (contribution to the roadmap) to day-to-day tangible impact (ad-hoc projects) ensures a healthy balance which makes the job always exciting.

  • Partner with other teams to support their initiatives (experiments & a/b testing analyses with Success or Marketing, data formatting with Engineering to ensure easy-to-use data, etc.).

  • Educate and share knowledge to stakeholders via data townhalls and office hours.

• You’ll have the opportunity to collaborate and sometimes lead cross-functional initiatives. Some examples of projects:

  • Build a reliable data product that centralizes key adoption metrics for cross-team stakeholders.

  • Implement a fluid and standardized process to track the impact of new features/projects.

  • Focus on key product analytics (analysis of churn, adoption, automation rate evolution, etc.).

  • Other cross-team projects such as revamping pricing strategy (How to optimize our pricing model under revenue maximization and churn minimization constraints?).

If you like working with data, excited by product analytics and growth, and motivated by having an impact on the business where you work, we want to hear from you! 🙂

• You have 2+ years of hands-on experience working with data.

• You are very data-driven, with strong problem-solving skills: you have experience analyzing complex, large-scale data sets to make decisions based on data.

• You are proficient in SQL and have technical experience with analytical tools.

• You are comfortable in dynamic & fast-moving work environment and able to switch gears as necessary. Things move fast with the Automation add-on extended tribe 😄

• You have strong synthesis and communication skills: cross-team communication is at least as important as analytical skills as you’ll often partner with less technical teams to transform insights into action items 🤝

• You are autonomous and have a growth mindset: you proactively evaluate your own performance and actively seek opportunities to develop your skills 🚀

• Knowledge of DBT is a big plus.

• Previous startup or consulting experience is a plus.

Perks & Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• Hear directly from customers why they love Gorgias  

• Meet the team and explore other jobs!

• Discover the Gorgias Platform

• Learn about our salary-calculator" rel="noopener noreferrer nofollow" target="_blank">Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!