Master Data Analyst (Hybrid)

Work Flexibility: Hybrid

Who We Want:

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. 

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement, and maintenance within the relevant ERP system. A high level of accuracy and attention to detail is required.         

• Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.

• Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.

• Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.

• Act as customer master subject matter expert (SME) on project teams -  providing guidance as necessary for new processes, maintenance, and analysis of freight and shipping/delivery terms.

• Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)

• Understand and use available databases and ERP systems required for the workgroup.

• Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.

• Perform other duties as assigned.

• Accuracy and attention to detail is critical for this position. 

• Support stakeholder SLA’s and work to provide KPI’s

What you need

Education & special trainings:

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline

• Fluent spoken and written English. Any other language is a plus

• Must have excellent verbal and written interpersonal communications skills

• Excellent analytical skills

• Exceptional skills in applicable Microsoft software programs

• Business Intelligence tools preferred (Microsoft reporting, PowerBi)

• Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)

• Must be able to organize with the ability to prioritize work and keep accurate and detailed records

• Must have excellent time management skills with the ability to use independent judgment effectively

• Must be able to understand and work within complex interdivisional procedures and policies

Qualifications & experience:

• 2-5 years maintaining master data records (customer master preferred)

Physical & mental requirements:

• Ability to work well with cross-functional teams and multi-task

• Excellent communication (verbal and written) and interpersonal skills, attention to detail, and ability to communicate complicated issues effectively

• Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment

• Computer or technical knowledge

• Effective problem-solving skills

Li-LATAM

Travel Percentage: None