Customer Data Specialist

Are you a highly-motivated individual with an analytical mindset? Are you well-versed  in common data transformation techniques? Do you enjoy working with data to create impactful reporting solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered “Yes” to all of those questions, then we’re looking for you!

The ideal candidate for this role will be extremely detail-oriented and demonstrate a strong  passion for business intelligence and data transformation technologies to support the customers of a rapidly growing SaaS business.

The Customer Data Specialist is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class customer support, which has earned us a 98% customer satisfaction rating! Customer Data Specialists are meticulous in their work and exhibit high attention to detail. The primary objectives of this role are to create effective reporting solutions for our customers using business intelligence softwares and successfully manage end-to-end customer data migration projects during implementation. Customer Data Specialists are expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way. 

Responsibilities:
As a Customer Data Specialist, you will: 

• Create reporting solutions for FMX customers using various business intelligence platforms such as Sisense and Microsoft Power BI
• Support Director, Customer Success with the review, approval, and completion of commissioned reporting Statements of Work documents
• Develop standard, add-on, and commissioned reporting best practices documentation for FMX employees and customers
• Act as a reporting and data migration subject matter expert on the Customer Success team
• Support the Manager, Customer Support in the successful implementation of FMX’s new data onboarding tool, Flatfile
• Complete end-to-end data migrations for FMX customers. This process includes extracting source data from external softwares and transforming it to fit FMX’s target data schema using tools such as Excel, Python, and Flatfile prior to completing the upload process in the FMX application
• Attend customer-facing meetings with the Customer Success Implementation and Retention teams to ensure customers’ data and reporting requirements are being met
• Adhere to project priority procedures and completion deadlines
• Establish, maintain, and continuously increase client satisfaction through professional and courteous service
• Work closely with the Customer Success management team to identify new ways to streamline processes and improve workflow
• Work cross-functionally across Customer Success Support, Implementation, and Retention teams to maintain consistency

Requirements

Experience & Qualities:

What are we looking for in this role?:

• A BS degree in data science, business analytics, applied mathematics or 1-2 years of experience in a related role
• Working knowledge of business intelligence tools such as Sisense, Microsoft Power BI, or Tableau, and understand data visualization best practices
• Advanced Microsoft Excel skills
• Exceptional communication, attention to detail, time management, and organizational traits
• An openness to learning new skills in data transformation technologies such as Python and Flatfile
• Ability to manage a high volume of projects and meet deadlines 
• Strong leadership skills
• Innovation and creativity to create reporting solutions for end-users
• Self-motivation and ability thrive in a fast-paced, competitive environment
• Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity. 

Tech Stack

• FMX (We love our own product!)
• Zendesk
• RingCentral
• Intercom
• Microsoft Excel

The hiring process for this role:

• Apply! Submit your resume and answers to the application questions via the Workable portal. 
• Phone screen with HR: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc.
• Assessment: A quick online assessment to gauge your knowledge of basic Microsoft Excel functions and formulas.
• Hiring manager conversation: A 60-minute conversation with the Director of Customer Success. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, a great time for you to ask questions about the expectations for this role, team culture, etc.

Benefits

FMX Benefits and Life at FMX:

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• We value learning and mentorship: We have a training and incentive program and mentorship opportunities.
• Competitive benefits: 100% company-paid health, dental and vision insurance.
• Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Enjoy flexible working hours: Have a dentist appointment at 8:30 AM? Need to tack on an extra 15 minutes at lunch to squeeze in that workout? As long as you're getting your work done then our working hours are flexible.
• You can wear jeans and tees: Feel free to keep it casual, we do.  
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. 
• You can wear jeans and tees: Feel free to keep it casual, we do.

Compensation:

• The base salary range for this position is expected to be $52,250. There is also bonus potential.
• 401(k) and medical / dental / vision insurance
  
  

Other considerations: The candidate for this position can be located anywhere in the US.

Company:

FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.