Director, Digital Transformation

Position Summary:

Onity Group Inc. seeks a visionary technologist and leader to drive Innovation using emerging technologies and deliver on the digital transformation journey. Reporting to the VP of Digital Transformation, this role is critical in shaping the technology landscape and ensuring that innovative technological solutions support our business strategies and enhance operational efficiency, customer engagement, and market competitiveness. The focus of this role will be on the experimentation, pilot, and deployment of Digital tools & technologies such as Generative AI, Computer Vision, RPA, chatbots, and customer digital journeys in Servicing & Lending.

Job Functions and Responsibilities:

To perform this job successfully, an individual must:

• Develop and execute a comprehensive technology architecture “digital” strategy that aligns with the company’s overall business goals and transforms to maintain a best-in-class operation.
• Own the overall digital technology stack and digital framework.
• Lead digital transformation initiatives across the organization, ensuring a seamless integration of technology into business processes through automation and strategic change management.
• Continuously assess current technology architecture and collaborate with executive leadership to ensure alignment between technology initiatives and business objectives.
• Identify emerging technologies and trends that enhance business operations and create competitive advantages.
• Leverage Digital technologies to design and implement business applications to improve cost per loan, customer experience, and operational efficiencies.
• Expert in RPA, Generative AI, CNN & RNN models for Vision OCR, and chatbots.
• Strong footing in Digital Architecture build-outs.
• Build coalitions across the organization, engaging with key stakeholders (including clients, partners and vendors) to identify technology needs and opportunities. Quickly understands the internal clients’ processes and current technology ecosystem and maps it with the industry’s best practices.
• Foster a culture of innovation that encourages experimentation and the adoption of new technologies, chiefly AI. 
• Conduct road shows to educate the Enterprise on emerging technologies.
• Conduct Hackathons to get winning solutions deployed in the Digital space.   
• Coach and influence business leaders to maximize the use of technology.

Qualifications:

To perform this job successfully, an individual must have the following education, experience, and qualities:

• Bachelor’s degree in computer science, information technology, or a related field.
• 10-15 years of experience in IT, with a strong background in Digital Technologies.
• Experience in Fintech, Financial services or lending technology an added plus.
• Good understanding of US mortgages (lending processes and the technology stack used in the mortgage industry, including AI solutions in processes, optical character recognition solutions, and customer-facing and point-of-sale applications) an added plus.
• Proven history of successfully leading large-scale IT projects and teams in a transparent, collaborative, global environment.
• Aggressive focus on strategy, execution, and results.
• Exceptional communicator who tells an effective story and aligns stakeholders to it.
• Tools such as Python, RPA tools such as Uipath, AWS Bedrock, other deep learning models, UI/UX technologies.

Leadership Attributes:

• Integrity – always do the right thing.
• Judgment – effectively deal with the gray.
• Transparency – open and honest communication; early escalation; no hidden agendas.
• Respect – treat others with dignity and be respectful.
• Resiliency – tolerate dynamic conditions without undue frustration.
• Pragmatic – stay calm, act with focus and purpose, even when facing challenge and uncertainty.
• Passion – demonstrate positive excitement and conviction for what you do and needs to get done.
• Ownership – take responsibility for your span.
• Self-Motivation – personal drive to achieve, commitment to personal / organizational goals, initiative to act on opportunities and challenges, and optimism in the face of setbacks.
• Hunger – willing to throw head, heart, and hands into the job.
• Humility – do not have to be the smartest person in the room, give credit to others, willing to do any job to help the organization or team succeed.
• Desire to Win – super competitive yet understand that the competition is outside the organization.
• Empathy – the ability to put yourself in your customers shoes, understand and address apprehensions.
• Independent Thinker – analytical, the ability to make sense of things based on one’s experiences and observations; not flustered by criticism or challenges and willing to stand for convictions.
• Intellectual Curiosity – passion for continuous learning and understanding “why.”

Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.